Director of Community Health Worker Services (Pittsburgh, PA)

IMPaCT Care•Pittsburgh, PA

14d•$115,000 - $115,000•Onsite

About The Position

Amidst clinical workforce shortages, rising healthcare costs, and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce. IMPaCT Care aims to remake the American health workforce by finding, training, and enabling Community Health Workers (CHWs). They have developed a scientifically-proven CHW platform used across 22 states by over 70 organizations. IMPaCT has achieved significant outcomes, including annual savings per patient, improved mental health, and high patient satisfaction. The organization is recognized for its impact on CNN, WaPo, and the Fed, with a Medicare billing code for CHWs modeled after IMPaCT. IMPaCT Care offers competitive compensation, equity grants, comprehensive benefits, and opportunities for team-building and fun. This role is for an energetic, organized leader with experience in community engagement and social work or case management. The position will manage a team of one Manager and 10 Community Health Workers (CHWs) serving hundreds of clients annually. This role is a partnership between Highmark Health in Pittsburgh, PA, and IMPaCT Care. While supporting Highmark Health's community health initiatives, the employee will be directly employed by IMPaCT Care.

Requirements

Graduate degree in Social Work, Public Health, Population Health, or Healthcare Administration
5 years of healthcare experience with 2+ years in a leadership role with responsibility for operational excellence
Track record of developing and leading strategic initiatives
Track record of achieving outcomes through program implementation
Experience managing budgets
Experience with recruiting, managing, and developing high-performing staff
Experience with developing community-facing programs, including building and sustaining successful external partnerships
Exceptional presentation, interpersonal, and writing skills
Applicants must be U.S. citizens.
We are not able to provide visa sponsorship at this time and do not support any work visa categories for this position.

Nice To Haves

Bilingual candidates are a plus if you speak Spanish or other languages.

Responsibilities

Oversee a team structure of one Manager and 10 CHWs, providing leadership, coaching, and accountability at both levels
Build your team by partnering with community-based organizations to recruit and hire caring, trustworthy CHWs and administrative staff
Work on-site to oversee day-to-day programmatic and personnel operations, supervising staff in alignment with program goals
Integrate CHWs into community and clinical settings and ensure high-quality patient support
Deliver and report high performance on quality outcomes and program satisfaction for all individuals receiving CHW support
Achieve high patient and staff satisfaction to promote retention and growth of the program
Build IMPaCT's presence in the Pittsburgh area through partnerships and strategic selection of engagement activities
Ensure high-quality delivery of client services — including strategic planning, hiring, training, professional development and programmatic support — to support Highmark Health's CHW program locally