Director of Community Engagement

YMCA of the Twin Tiers • Olean, NY

1d • $0 - $20 • Hybrid

About The Position

This position supports the mission advancement of the YMCA of the Twin Tiers, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Director of Community Engagement is responsible for leading the Olean YMCA's community engagement, outreach, relationship development, and growth strategies. This position serves as the bridge between the YMCA and the community by cultivating meaningful partnerships, expanding awareness of the YMCA's mission and impact, strengthening member engagement, and creating pathways that increase membership, program participation, philanthropy, and community involvement. Working closely with the Executive Director, Association Marketing Director, Membership Coordinator, and Olean Leaders, this position develops and executes strategic outreach initiatives that connect people to the YMCA through authentic relationships, effective storytelling, innovative engagement strategies, and intentional community presence. This position is expected to spend a significant portion of work time actively engaging throughout the community, cultivating partnerships, attending events, networking, and creating opportunities that increase the YMCA's visibility, relevance, and long-term impact.

Requirements

• Bachelor’s degree in business administration, communications, marketing, recreation management, human services, or related field, or equivalent professional experience.
• Minimum of three to five years of experience in membership operations, sales, community engagement, or customer service leadership.
• Demonstrated experience supervising staff and leading teams.
• Experience in budgeting, financial oversight, and data-driven decision-making.
• Ability to establish and grow relationships with community partners, businesses, and stakeholders.
• Strong communication, interpersonal, and public relations skills.
• Ability to manage multiple projects and priorities in a dynamic environment.
• Strong computer and technology skills, including membership management software and reporting tools.
• Must possess and maintain a valid driver’s license.

Nice To Haves

• Child Sexual Abuse Prevention training
• Managing Your Exposure to Bloodborne Pathogens training
• Preventing Member Slips, Trips, and Falls training
• Sexual Harassment Prevention for Employees training
• CPR/AED/FA certification (within 90 days of hire)
• YMCA business software training (Daxko, SGA, and ADP) (within 60 days of employment)
• YMCA Leader Certification (within 30 days of hire)
• YMCA Team Leader Certification (within first 12 months)

Responsibilities

• Develop and implement a comprehensive community engagement strategy that drives membership acquisition, member retention, program participation, and mission impact.
• Represent the YMCA throughout the community by actively networking with businesses, schools, healthcare providers, nonprofits, municipalities, civic organizations, and community leaders, building relationships that generate qualified membership prospects and increase community awareness of YMCA programs and services.
• Develop and strengthen strategic partnerships that generate measurable opportunities for membership growth, corporate memberships, program participation, sponsorships, referrals, volunteerism, philanthropy, and community collaboration.
• Serve as a connector for community outreach initiatives, ensuring the YMCA maintains a visible, active presence throughout the region.
• Spend a minimum of approximately 50% of work hours engaged in community outreach, partnership development, networking, or off-site engagement activities.
• Collaborate with the Executive Director, Association Marketing Director, and Olean Membership Team to develop strategic marketing campaigns that support membership, programs, events, fundraising, and strategic organizational priorities.
• Perform all other duties assigned by the Executive Director in an efficient and timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager