Director of Commercial Services

Bosch Building Technologies•Vancouver, BC

8d•CA$140,000 - CA$180,000•Hybrid

About The Position

As Director of Commercial Services at Bosch Building Technologies North America (Bosch BT NA), you will plan, organize, direct, and control the activities required for successful project delivery. You will proactively manage and oversee the local functions of the Project Management Office (PMO), Design & Estimation, and Sales. Reporting to the Regional Vice President, you will have full financial accountability and responsibility for all commercial management activities for the Vancouver Branch. The Director of Commercial Services will work strategically and collaboratively with the existing local leadership group to support overall business development, account management, and the execution of complex technology projects, and ensure we deliver the highest level of service for our ever-growing client base while supporting our highly skilled workforce.

Requirements

10 – 15 years’ experience in a high-level project delivery role overseeing complex security integration / service technology projects
Previous and progressive experience in Project Management and Project Management leadership
Strong background in driving commercial growth, including market/competitive analysis and business development
Post-secondary education (Diploma or bachelor’s degree in management desirable)
Knowledge of industry-specific regulations, legislative standards, and best operational practices
Experience in project planning, risk management, cost / schedule management, and methods of analyzing and reporting project performance on financial and other KPI’s as demonstrated by 5 + years of relevant experience
A valid Driver’s License and ability to pass pre-employment screens

Nice To Haves

Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects.
Experience with enterprise security solutions such as Avigilon, Axis Genetec, Lenel, and Milestone
Previous direct commercial sales, estimating, or design experience
Project Management Professional (PMP) certification
Experience with Microsoft Dynamics 365 a plus

Responsibilities

Lead, manage, and develop a high-performing Commercial Services team of Project Management Office (PMO), Design / Estimation, and Inside Sales teams
Act as primary point of contact for all commercial communications with clients, subcontractors and ensure timely issuance of formal correspondence to maintain project momentum
Collaborate closely with field, sales and engineering teams to manage project estimation & delivery
Ensure best of class project management disciplines are being executed, and that consistent, effective communication plans are in place to all key stakeholders
Ensure fiscal responsibility of the branch including revenue generation and cost containment, analyze variances from budget, and take corrective actions.
Manage project scope and implement change control procedures across the team to ensure that changes to deliverables or functionality are handled appropriately
Oversee the project management process including governance, team leadership, tracking and monitoring, prioritization, communication and quality controls.
Be primary responsible for tracking project progress and intervene at a granular level when margin slippage or other risk is noted
Champion PMO process, be an expert in delivery, use of systems and data, and train PM's and PMO candidates on proficient understanding of projects
Coordinate and collaborate with our centralized Innovation Hubs; Operations, Strategic Sales, Technology and Service
Ensure all Cyber Security processes align with Bosch BT NA’s policy
Manager and support all Design & Estimation initiatives
Oversight of bid & tender process for successful selection
Lead high-value vendor bids, managing procurement, and mitigating financial or legal risk
Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other.
Provide ongoing leadership for Inside Sales to attain department objectives
Assist in identifying, implementing, and streamlining PMO Operations
Promote a culture of responsiveness, accountability, and customer advocacy
Maintain deep expertise in Building Technology systems, including controls architectures, integration protocols, analytics tools, and connected building ecosystems
Identify emerging customer needs and future service offerings to support Bosch BT NA’s growth trajectory.
Conduct performance management throughout the year including annual performance evaluations and compensation planning for department
Partner with Human Resource to ensure the right people are hired, trained, and supported throughout their career with Bosch Building Technologies
Drive project safety, quality, and efficiency first culture
Control change-management and drive optimism
Maintain and protect assigned company assets.
Maintain professional licensing as required
Available to work outside of, or in addition to, normal businesses hours.
Supervisor Duties: In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

Resilience: Ability to maintain composure and adapt swiftly amidst uncertainty and rapid changes.
Strategic Agility: Capacity to analyze situations critically and make prompt, well-informed decisions, considering diverse scenarios and potential outcomes.
Entrepreneurial Mindset: Willingness to take calculated risks and explore innovative solutions to drive growth and capitalize on opportunities.
Collaborative Leadership: Skill in fostering collaboration and teamwork across diverse stakeholders and departments to achieve common objectives.
Resourcefulness: Ability to effectively leverage available resources, networks, and expertise to address challenges and capitalize on synergies.
Attention to Detail: Capability to manage intricate details and nuances, ensuring thorough planning and execution of strategic initiatives.
Emotional Intelligence: Aptitude in understanding and managing emotions to navigate sensitive situations, negotiate effectively, and build strong relationships.
Adaptability: Willingness and ability to adjust strategies and approaches in response to evolving market dynamics, regulatory requirements, or unexpected developments.
Clear Communication: Strong communication skills to articulate complex ideas, influence stakeholders, and navigate challenging conversations.
Ethical Integrity: Commitment to upholding high ethical standards and integrity, ensuring transparency and compliance with regulations and corporate governance principles.