Director of Commercial Operations

FreightWise•Nashville, TN

1d•Hybrid

About The Position

At Freightwise, LLC, we combine agile tech development with deep industry expertise to provide transportation management services and software for small and mid-sized shippers. Founded in 2015 and 7 years on the INC. 5000 list, FreightWise was voted one of the Best Places to Work by the Nashville Business Journal. As the Director of Commercial Operations, you will be assigned specific Freightwise clients for whom you are responsible for maintaining long-term relationships, client retention, overseeing all interactions, and ensuring the client’s needs are met on all levels, supporting professional client relations.

Requirements

BA or BS from a four-year college or university
4-6 years of experience in a similar role with LTL client support
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Write reports, business correspondence, and procedure manuals
Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Apply concepts of introductory algebra and geometry
Define problems, collect data, establish facts, and draw valid conclusions
Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Proficient in G-Suite (Google), Microsoft Office, CRM software, and Help Ticket software
Effective communicator, both verbally and in writing
Prioritize and manage multiple tasks with effective follow-up
Travel within the continental US monthly to meet with clients, 2-3 days on 2 trips monthly
Be a critical thinker with problem-solving ability

Responsibilities

Be the primary point of contact with your assigned clients
Build revenue planning and projections for clients and maximize YOY growth
Oversee client interactions from all areas of operations within Freightwise and ensure they are being fully serviced
Provide value with Spotlights, business reviews, reporting, market updates, and any other relevant, meaningful intelligence, building loyalty
Establish multiple points of contact within the organization to fully penetrate the account: executive, finance, operations, shipping, and purchasing
Identify additional opportunities for new business opportunities: additional CMMS modes, referrals, and integrations
Oversee day-to-day operations along with a support team, including: timely payments, strategic account planning, renewals, special projects, and all other relevant client needs
Travels to interact directly with clients
Support client through other duties as assigned
Identify and implement improvements in pricing models and analytics
Leverage advanced Excel and other tools to enhance reporting and insights