Director of Clubhouse Operations

The Triumph Group • Northville, MI

3d • Onsite

About The Position

The Director of Clubhouse Operations serves as the “Right-Hand Leader” to the Club’s newly hired and industry-leading GM/Chief Operating Officer. The Director of Clubhouse Operations will serve on the Club’s Executive Management Team along with the Director of Golf, Director of Agronomy, Director of Finance, Director of HR, Executive Chef, Director of Membership and Marketing, Director of Racquets, and Director of Aquatics. Reporting to the GM/COO, the Director of Clubhouse Operations leads and is responsible for front-of-house services in F&B, reception, housekeeping, facilities, Club events, and all locker room services. This individual leader ensures an elevated, consistent, and engaging member and staff experience across every responsible facet of Club life at MCC, with the greatest emphasis on food and beverage. The Director of Clubhouse Operations will be visible, hands-on, and engaging, embodying professionalism and operational excellence. The GM/COO will guide, challenge, and mentor this Club leader to better understand and deliver inspired leadership, sound business judgment, and a deep commitment to service, staff development, and continuous improvement. This Director is to have aspirations of becoming a General Manager in the club industry and the current GM/COO will develop him/her toward that professional aspiration.

Requirements

• Progressive leadership and F&B experience in private clubs or luxury hospitality environments.
• Demonstrated success leading member-facing operations with a strong service orientation and attention to detail.
• Financial understanding of budgets, labor, and expense management, and operational reporting.
• Exceptional interpersonal, leadership, staff-development, and team-building skills.
• Strong written and verbal communication skills with polished executive presence.
• Proficiency in Microsoft Office and hospitality management systems (POS, scheduling, etc.).

Nice To Haves

• A bachelor’s degree, along with CMAA membership and certifications, is preferred.

Responsibilities

• Provide direct leadership, supervision, and accountability for assigned department heads, managers, and staff.
• Set clear expectations for performance, service standards, professionalism, and conduct.
• Participate actively in Department Head and Senior Leadership Team meetings and operational planning sessions.
• Support staff development through training, coaching, performance feedback, and succession planning.
• Oversee daily operations within assigned departments to ensure consistency, efficiency, and adherence to established standards.
• Ensure staffing plans, schedules, and workflows align with operational needs and service expectations.
• Maintain a visible leadership presence during peak periods, events, and high-volume operations.
• Coordinate closely with culinary leadership, facilities, and other department heads to ensure operational alignment.
• Have a highly visible and approachable presence with all members and guests, building relationships and reinforcing a welcoming, service-oriented culture.
• Ensure the consistent delivery of exceptional dining, event, and social experiences that align with Meadowbrook’s standards of excellence.
• Protect and promote the Club’s unique culture of community, respect, and enjoyment.
• Proactively address member feedback and concerns with professionalism, responsiveness, and empathy.
• Partner with committees and staff to enhance programming, events, and social offerings.
• Assist in developing and managing departmental budgets in collaboration with the Director of Finance and department leaders.
• Monitor financial performance for all areas of responsibility, including labor management, cost controls, and revenue optimization.
• Support accurate forecasting, reporting, and fiscal stewardship.
• Identify opportunities for operational efficiencies and service enhancements through systems and process improvements.

Benefits

• Competitive Compensation Package: Base Salary Range: $90,000 – $125,000, commensurate with experience.
• Annual Performance-Based Bonus Incentive.
• Industry Membership Dues and Continuing Education Allowance.
• Comprehensive benefits package including health insurance and 401 (k) plan participation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director