Director of Cloud Operations & IT

AKUVO LLC • Malvern, PA

111d • $175,000 - $190,000

About The Position

AKUVO is hiring a Director of Cloud Operations & IT to own the reliability, scalability, and cost of the Azure-hosted production SaaS platform, the infrastructure engineering and data teams build against, and the internal Microsoft 365 environment employees use every day. This is a working leadership role: the team is one Senior Cloud Operations Engineer and two IT Support Specialists, so the Director sets direction and stays in the environment doing the work day to day.

Requirements

• Five or more years in cloud, IT, or infrastructure operations with hands-on ownership of a production cloud environment; typically 10 to 15 years total experience.
• Production cloud at scale: a customer-facing SaaS environment on Azure where uptime and performance were contractually committed and measured.
• Deep, current Azure expertise: App Services, Function Apps, Container Apps, Azure SQL, Entra ID, Application Gateway, networking, and the monitoring stack.
• Corporate Microsoft 365, device management, identity, and end-user support owned as a primary function, not a side responsibility.
• Networking and security fundamentals: VPN, Virtual WAN, segmentation, identity, secrets, and certificates, with credibility in an architecture review.
• Experience leading a small technical team while staying hands-on: comfortable being both the escalation point and the person doing the work.

Nice To Haves

• Agentic operations and AI-driven automation: Copilot in Azure, Copilot for Security, Copilot Studio, or Power Platform agents.
• Regulated financial services: banks, credit unions, or fintech.
• Infrastructure-as-code with Bicep, ARM, or Terraform.

Responsibilities

• Production cloud operations: availability, performance, and scalability of the Azure environment, including App Services, Container Apps, Azure SQL, Entra ID, Application Gateway, and networking.
• Reliability and incident management: monitoring, alerting, escalation, recovery, post-incident review, and the metrics behind customer availability commitments.
• Customer connectivity: VPN tunnels, Azure Virtual WAN, firewall posture, and repeatable turn-up playbooks that keep new customer implementations fast and secure.
• Engineering enablement: environments, deployment pipelines, identity, certificates, and secrets management that make releases consistent and predictable.
• Infrastructure cost: Azure operating spend, cost reporting and forecasting with Finance, waste reduction, and a defensible cost-to-serve view for the executive committee.
• Internal technology and end-user support: Microsoft 365, Teams, SharePoint, Entra ID, Intune, endpoint and access lifecycle, and service levels employees can count on.
• Automation and agentic operations: Power Platform, Copilot agents, AI-assisted monitoring, and automated runbooks for recurring work, with governance to match.
• Infrastructure security and risk, in partnership with the SVP of Enterprise Risk Management: identity and access controls, network and device security, support for audits and customer security reviews, and remediation of infrastructure findings.
• Team leadership and hands-on delivery: lead and develop a Senior Cloud Operations Engineer and two IT support resources, manage vendors, and personally execute the technical work a team of that size cannot absorb.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed