Director of Clinical Quality - Supportive Housing for Families (Middletown)
About The Position
Under the direction of the Vice President of Family Support Services, the Director of Family Support Services provides high‑level oversight, leadership, and operational management of a diverse range of family‑centered programs. The Director ensures the delivery of trauma‑informed, culturally responsive, and outcomes‑driven services across case management, supportive housing, parenting support, residential, and recovery programs. Responsibilities include supervising assigned clinical staff and clinical interns, maintaining regulatory compliance (COA, DPH, DMHAS, DCF, funder-specific requirements), overseeing workflow systems, ensuring quality assurance, supporting program growth, developing community partnerships, and advancing organizational strategic priorities. This position ensures program fidelity, consistent staff supervision, operational excellence, and integrated service coordination across all Family Support Services programs. Working within our Family & Child Services, the Director of Clinical Quality works with the Supportive Housing for Families staff to provide services to stabilize and reunite families experiencing complex issues such as substance use, behavioral health matters, and homelessness.
Requirements
- Master’s Degree in Social Work, Marriage and Family Therapy, Counseling, Human Services, Public Administration, or related field preferred.
- 3–5 years of progressive leadership experience in family services, housing, behavioral health, or related human services programs.
- Minimum 2 years supervising staff or overseeing program operations.
- Experience with DMHAS, DCF or similar state/federal partners.
- Training in trauma‑informed practice, harm reduction, family systems, and evidence‑based practices.
- Fluency in electronic documentation platforms.
- Must attend a two (2) day mandatory New Hire Orientation at our Roscommon office located in Middletown.
Nice To Haves
- Clinical licensure (LCSW, LMFT, LPC) strongly preferred.
Responsibilities
- Provides high‑level oversight, leadership, and operational management of a diverse range of family‑centered programs.
- Ensures the delivery of trauma‑informed, culturally responsive, and outcomes‑driven services across case management, supportive housing, parenting support, residential, and recovery programs.
- Supervises assigned clinical staff and clinical interns.
- Maintains regulatory compliance (COA, DPH, DMHAS, DCF, funder-specific requirements).
- Oversees workflow systems.
- Ensures quality assurance.
- Supports program growth.
- Develops community partnerships.
- Advances organizational strategic priorities.
- Ensures program fidelity, consistent staff supervision, operational excellence, and integrated service coordination across all Family Support Services programs.
- Works with the Supportive Housing for Families staff to provide services to stabilize and reunite families experiencing complex issues such as substance use, behavioral health matters, and homelessness.
Benefits
- Medical, dental, vision benefits are offered along with other additional voluntary coverages with full time employment
- 403(b) retirement plan with employer matching contribution
- Company paid short and long term disability and life insurance with full time employment
- Paid time off (vacation, personal and sick) with full time employment
- 12 paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
