Director of Clinical Operations (Registered Dietitian)

Healthcare Services Group, Inc.•Boston, MA

31d•$85,000 - $95,000•Remote

About The Position

Healthcare Services Group (HCSG) is hiring a Director of Clinical Operations (Registered Dietitian) to service long-term care and nursing facilities. This role involves building, directing, and managing a scalable clinical staffing business, working with HR and other stakeholders to recruit, hire, and train team members, and ensuring appropriate clinical coverage within client facilities. The position also requires implementing retention strategies, managing budgets and expenses, monitoring revenue targets, and ensuring compliance with company programs, policies, and ethical standards. The Director will provide clinical support, collaborate with sales and marketing teams, and ensure sound clinical practices are integrated into food services.

Requirements

Minimum of a Bachelor's degree in Dietetics or related field from an accredited college or university.
Registered by the Commission on Dietetic Registration of the Academy of Nutrition and Dietetics and licensed in Dietetics by the state, as applicable.
Must have, as a minimum, 3-5 years of dietary experience in long term care with managerial clinical and food services responsibilities.
Combination of Management and Clinical experience is required.
Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills.
Must stay abreast of regulations affecting the industry and identify issues and implement necessary changes.
Successful P&L and budgetary management.
Must be willing to travel based on operational needs.
Must submit to a Motor Vehicle Check and maintain a valid driver’s license.
COVID-19 vaccine where required in accordance with State law and/or location preference.
Must be able to lift/carry a maximum of 10 pounds, push/pull a maximum of 10 pounds, stand, sit, bend and walk for extended periods of time.
Able to deal with the stress of multiple tasks.
Must be able to see, taste and smell.
Must be able to work around food and cleaning products.
Must live in service area. No relocation costs.

Responsibilities

Ability to build, direct and manage a regional scalable clinical staffing business servicing the long term and post-acute care industry.
Works and communicates with Human Resources and other stakeholders in Bensalem, PA as well as in the field to recruit, hire, and train team members.
Assigns work schedules and area of responsibility to Registered Dietitians to ensure appropriate and compliant clinical coverage within client facilities. Conducts performance evaluations in accordance with Company policy.
Follows guidelines and limits the parameters allowing for use of external contract RDN services and participates in Company record-keeping systems when utilized.
Works with Human Resources and other stakeholders to implement a retention strategy for the Registered Dietitian team to minimize turnover. Retention activities include, but not limited to: Routine group communication regarding company policies and activities. Periodic meetings either in-person or via electronic methods (Blackboard Collaborate) for team building, engagement, and educational presentations according to national and state requirements.
Participate in the budget and oversight processes, including: Monitors and approves area of oversight expenses according to Company policy including: Labor hours and dollars, including ensuring PBJ compliance, Contract services – with approval, Supplies, Travel, Education and Training, Recruitment – with HR, Other.
Monitors and approves revenue targets for: Internal HCSG dining accounts, External contract RDN service strategy and growth.
Utilizes and keeps up to date Company-approved systems to track and manage financial performance to budget.
Displays in-depth knowledge of Mealtracker and demonstrates ability to manage clinical requirements through the system, as well as support menu and diet extensions for operationally developed menus.
Communicates, develops and implements corrective action plans as necessary in coordination with the human resources department.
Provides oversight for full compliance with Company programs, policies and procedures and standards of ethics.
Conducts ongoing review of audit and quality monitoring measurements and regulatory performance data to assure that quality targets and thresholds are consistently met.
Seeks and provides direction and support regarding regulatory compliance.
Functions as clinical support, seeking input from internal stakeholders and supporting HCSG operations with the clinical leader(s) of the client organizations as required.
Participates in quarterly business review meetings with clients as needed.
Collaborates with the HCSG Sales, Marketing and Learning and Development Teams to support new revenue opportunities for full service Dining or Clinical Services.
Participates in corporate work groups, as requested, for strategic planning and product development relative to clinical policies and procedures, clinical infrastructure and process improvement.
Participates in operational meetings for strategic planning and performance review.
Supports operations to ensure sound clinical practices are integrated / reflected in food handling, preparation, service and delivery.
Manages and directs special projects within area of responsibility as assigned.
Able to effectively communicate (both written and oral) with clients, physicians, staff, residents, residents’ families, consultants, and corporate staff with respect to clinical aspect of dietary services.
Ensures compliance with Company policies and procedures for workplace safety, which includes but is not limited to infection control procedures and application of universal precautions.