Director of Clinical Excellence
About The Position
The Director of Clinical Excellence (DCE) leads clinical practice by partnering with the Vice President of Operations, Regional Vice Presidents, and Regional Directors in promoting consistent, effective, and efficient evidence-based practice to achieve the best outcomes. The DCE develops and supports the organization in clinical analysis, education, training, and strategic planning to drive clinical excellence. The DCE serves as a clinical expert and provides clinical leadership to the entire organization in service delivery, programs, and initiatives. The DCE supports the company goals of clinical excellence, operational excellence, people first, and growth. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. The Director of Clinical Excellence (DCE) provides clinical leadership and partners with operational and regional leaders to advance quality improvement, clinical outcomes, patient experience, and consistency of care across the organization. This role leverages data-driven strategies, education, training, clinical content development, and performance improvement initiatives to identify opportunities, close performance gaps, and drive sustainable results. Serving as a clinical expert, the DCE translates insights into actionable plans, develops evidence-based clinical resources and educational content, supports organizational growth and operational excellence, and promotes best practices that enhance patient care and clinical performance.
Requirements
- Physical Therapy, Occupational Therapy, or Speech Language Pathology license in the state in which they practice
- Doctorate Degree in Physical Therapy, a Master’s Degree in Occupational Therapy, or a Master’s in Speech-Language Pathology
- Minimum of 5 years of experience in patient care (ortho, sports, and pediatrics preferred)
- Minimum of 3 years in leadership or supervisory experience
- Clinical expert in their field of practice
- Ability to teach, mentor, and motivate others
- Expert communication skills (verbal, written, and presentation skills)
- Ability to analyze clinical opportunities, strategically plan, and implement clinical programs and initiatives
- Understanding operational metrics and how clinical excellence can impact clinical operations
Nice To Haves
- Management and operational leadership experience preferred
Responsibilities
- Proactively provides clinical excellence through assessment, analysis, and strategic planning including evidence-based practice, best practice guidelines, tools, and resources to enhance care delivery
- Completes a root cause analysis in focus center(s), regions, territories, or individual clinician(s) to provide clinical excellence by following clinical practice standards and regulatory compliance.
- Works to achieve the company’s key performance indicators through clinical excellence initiatives
- Regularly reviews metrics to ensure performance targets are met
- Identifies educational needs of individual centers, regions, territories, and the larger organization to promote clinical growth
- Identifies needs, develops, and implements innovative clinical programs for clinical growth
- Actively engages in sustainability of clinical excellence initiatives throughout the organization
- Acts as a content expert in specialty practice
- Participates in local, state, and/or national professional associations and promotes professional advocacy.
- Promotes the advancement of therapy practice within the organization.
- Influences patient outcomes through patient centered care and engagement initiatives
- Communicate how clinical practice can benefit and support operational excellence, teammate retention, and company growth
- Recognizes and promotes the professional development opportunities for clinicians
- Supports documentation excellence through periodic reviews, action planning, and education
- Acts as a content expert in compliance investigations to provide guidance to the compliance team and organizational leadership on state, federal, and payer rules and regulations.
- Participates in any quality assurance and performance improvement initiatives as directed by leadership
- Acts as a clinical liaison and consultant to support teams within the organization (marketing, sales, talent acquisition, university relations, etc.)
- Participates in professional development opportunities to continually improve skills, knowledge and competence.
- Actively drives the “Ivy Commitment to Clinical Excellence” within all aspects of the organization
- Is an expert in ICD-10 coding, CPT coding, and billing that is supported by the comprehensive evaluation, assessment, and plan of care.
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What This Job Offers
Job Type
Full-time
Career Level
Director
