Director of Clinic Surgical Services

Billings Clinic•Billings, MT

20h•Onsite

About The Position

The Director of Clinic Surgical Services provides overall planning, direction, and leadership for a comprehensive, multifaceted clinic surgical services program, including Orthopedics and Neurosurgery. The Director leads the business unit and promotes continuity and consistency across its departments, partnering with hospital leadership to support systemwide operational efficiency and with organizational leadership on business growth and development. Working in a dyad with physician leadership, the Director shares accountability for clinical, operational, financial, and strategic performance. The role develops physician and provider relationships to assess needs and involve clinicians in designing and delivering services. In collaboration with senior leadership, medical staff, and other health care providers, the Director develops and revises programs, sets priorities, and guides resource allocation. The Director also serves as a recognized subject-matter expert within Billings Clinic and among other health care providers. The position is accountable for program and business development, service quality, strategic and operational planning, fiscal management, physician and departmental relationships, and personnel management. It leads talent management, performance coaching, employee engagement, compliance, patient safety, process improvement, and the evaluation and integration of health care technology and information systems. The Director works to align patient-centered care and clinical excellence with operational effectiveness, financial objectives, and organizational goals. The role is based at Billings Clinic Main Campus in Billings, Montana. The position is full-time, exempt, and scheduled for 80 hours every two weeks. Starting wage is dependent on experience.

Requirements

Minimum bachelor’s degree in a related field.
Five to six years of successful experience working in a leadership role.
Current Montana driver’s license and ability to be insured to operate Billings Clinic vehicles.
An equivalent combination of education and experience related to the listed tasks, knowledge, skills, and abilities may be considered.
Any required license or certification must be current and in good standing.

Nice To Haves

Graduate degree in a related field.
Experience working in health care.
Six years of medical group practice management in a multispecialty clinic.

Responsibilities

Provide strategic direction, program planning, development, and implementation for all aspects of clinic surgical services, including Orthopedics and Neurosurgery.
Lead the overall planning and direction of the clinic surgical services business unit and promote continuity and consistency across its departments.
Partner with hospital leadership to support systemwide continuity and operational efficiency, and work strategically with leadership on business growth and development.
Partner with physician leadership in a dyad model, sharing accountability for clinical, operational, financial, and strategic performance.
Cultivate physician and provider relationships to assess needs and engage clinicians in service design and delivery.
In collaboration with senior leadership, medical staff, and other health care providers, lead, develop, and revise programs that enhance the business unit.
Set business unit and departmental priorities and guide the allocation of resources.
Assess program and service offerings and the needs of populations served.
Manage patient satisfaction for the services provided.
Lead marketing, program development, and service priorities in support of quality and financial objectives.
Coordinate with senior leadership and physicians to pursue business-unit and system goals, ensure continuity, and support plan implementation and problem resolution.
Manage business-unit fiscal responsibilities, including revenue, costs, budgets, productivity, and resource utilization.
Recruit, develop, engage, coach, evaluate, and retain high-performing teams; promote professional growth and inclusion.
Build collaborative relationships and encourage open communication, teamwork, and shared commitment to organizational goals and quality outcomes.
Make timely, data-driven decisions and demonstrate accountability, sound judgment, adaptability, and ethical conduct.
Ensure compliance with regulatory, accreditation, legal, environmental, employee-safety, and patient-safety requirements; maintain readiness for surveys and audits.
Lead and oversee process improvement and assessment of service and care quality, risk mitigation, and patient-safety initiatives.
Evaluate, select, and integrate health care technology and information management systems that support care quality, financial needs, and efficient resource use.
Maintain knowledge of Billings Clinic and regional partners’ strategic plans and applicable federal and state regulations, and communicate with organizational, community, and regional leaders, providers, and staff.
Meet professional growth and educational requirements and maintain relevant organizational, departmental, and external-agency safety competencies.