Director of Client Services

Premier Press • Portland, OR

7d • Onsite

About The Position

Premier Press is one of the largest creative production companies on the West Coast, partnering with some of the world’s most recognizable brands to bring complex, high-impact programs to life. If you’re someone who’s a self-starter, detail oriented and motivated to learn, this could be a great opportunity to work at an exciting and growing company. Visit our website to see our great work! http://www.premierpress.com Our Mission : Bring order to the chaos of creative production & distribution, making it easy to bring your brand to life. Our Vision : Create a world free from dull marketing. Our Values : - Go Beyond - Discover New Ways & Ideas - Respect Ourselves, Each Other, & Our Community - Deliver the Best Client Experience The Director of Client Services is a key leader in modeling and reinforcing these values by driving clarity, accountability, and executional excellence across the entire client lifecycle.

Requirements

• 10+ years of experience in Project Management, Client Services, or Operations leadership
• Proven experience leading and developing teams
• Strong understanding of complex production, manufacturing, and fulfillment workflows
• Experience working within MIS / ERP environments (iQuote, Monarch, Antera, Veracore, Propago, or similar systems)
• Excellent communication, organization, and problem-solving skills
• Strong business acumen with an understanding of cost, margin, and operational impact

Nice To Haves

• Experience in print, creative production, manufacturing, merch & apparel, or related industries
• Demonstrated success driving process improvement or operational change initiatives
• Experience scaling teams, systems, and workflows in a growing organization

Responsibilities

• Lead, coach, and develop the Project Management team to deliver a consistently high level of service
• Set clear expectations, priorities, and performance standards for Project Managers
• Conduct regular one-on-ones, performance reviews, and development planning
• Foster a culture of accountability, collaboration, continuous improvement, and proactive problem-solving
• Own the end-to-end client execution experience from post-sale handoff through final delivery
• Ensure client expectations are clearly defined, documented, and communicated
• Serve as the primary escalation point for complex client issues or at-risk projects
• Partner closely with Sales to ensure smooth handoffs, scope clarity, and alignment on timelines and deliverables
• Establish, maintain, and continuously improve Project Management workflows, SOPs, and best practices
• Ensure consistent and accurate use of MIS / ERP systems, including iQuote, Monarch, Antera, Veracore, and Propago
• Drive standardization in job setup, scheduling, change management, and documentation
• Ensure clear handoffs and accountability between Estimating, Production, and Client Services
• Ensure Project Managers effectively manage jobs within: iQuote (estimating, job planning, and scope clarity), Monarch (job tracking, production workflow, and scheduling), Antera (job tracking, production workflow, and scheduling of merch), Veracore (inventory management and distribution), Propago (web-to-print, storefronts, and client programs)
• Partner with Operations and IT to improve system adoption, data accuracy, and reporting
• Leverage system data to identify risks, bottlenecks, trends, and improvement opportunities
• Work closely with Production and Operations leadership to align project priorities with available capacity
• Balance workloads across the Project Management team to ensure sustainability and consistency
• Ensure projects are scheduled realistically and proactively managed to avoid delays and last-minute escalations
• Support accurate estimating assumptions through disciplined project planning and execution
• Monitor key performance indicators, including on-time delivery, rework, client satisfaction, and margin impact
• Reduce avoidable errors, change orders, and cost overruns through improved process and accountability
• Champion continuous improvement initiatives within Client Services
• Use data, team feedback, and client insights to drive smarter decision-making
• Contribute to cross-functional initiatives that improve scalability, efficiency, and the overall client experience
• Help shape the long-term vision, structure, and maturity of the Client Services organization

Benefits

• Offers are contingent on the successful completion of background checks and drug screenings.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed