DIRECTOR OF CLIENT SERVICES - LIVE EVENTS

Bluewater Technologies Group•Wixom, MI

8d•Hybrid

About The Position

The Director of Client Services leads the direction and execution of client relationship management with a strong emphasis on sales growth, client retention, and revenue expansion. This role is responsible for overseeing the full lifecycle of client engagement—from onboarding through renewal—while identifying and pursuing opportunities to deepen client value through upselling, cross-selling, and solution development. This position works cross-functionally with Creative, Marketing, and Operations teams to align client services with broader business goals. This role requires a proactive mindset, strong leadership skills, and the ability to juggle multiple projects while staying calm under pressure. You’ll also be expected to be onsite for select activations, sometimes for extended hours—including nights, weekends, and travel—as part of ensuring flawless execution.

Requirements

8–12+ years of experience in client services, account management, or program delivery within the experiential, event marketing, or live production space.
Proven success managing high-profile clients and complex, multi-channel programs (physical, digital, and hybrid).
Demonstrated experience in driving account growth through upselling, cross-selling, and strategic planning.
Prior leadership experience managing and scaling client-facing teams in a fast-paced, deadline-driven environment.
Strong understanding of sales cycles, proposals, and pricing models within a service-oriented business.
Skilled in identifying client needs and converting them into revenue-generating opportunities.
Financial fluency in managing scopes of work, budgets, and profitability across multiple accounts.
Ability to serve as a trusted advisor to clients, guiding them through complex decision-making with confidence and creativity.
Strategic mindset with the ability to zoom out for big-picture planning while remaining detail-oriented in execution.
Deep knowledge of brand experience best practices, consumer engagement, and experiential strategy.
Exceptional presentation, communication, and storytelling skills—able to influence stakeholders at all levels.
High emotional intelligence and client-first mindset with the ability to build long-term relationships and navigate challenging conversations with poise.

Responsibilities

Serve as the strategic lead across a portfolio of high-value clients, driving long-term account growth, retention, and satisfaction.
Identify and develop upsell and cross-sell opportunities in partnership with Sales, translating client goals into innovative experiential solutions.
Act as a senior advisor to clients, offering guidance on best practices in live, virtual, and hybrid engagement strategies.
Lead, mentor, and encourage team that blends operational management with sales team values.
Foster a proactive, solutions-oriented culture that anticipates client needs and drives value beyond expectations.
Leverage project management tools and CRM systems to maintain visibility into pipeline, timelines, and account health.
Collaborate with Marketing teams on pitches, RFPs, and strategic pursuits.
Support revenue generation efforts by shaping proposals, contributing to scopes of work, and influencing pricing strategies that align with client value.
Represent the Client Services function in strategic planning and pipeline meetings.
Oversee the end-to-end delivery of complex experiential programs, ensuring seamless execution from ideation through activation.
Partner with internal teams (Creative, Development, and Production) to align deliverables with client expectations and timelines.
Own client communications for escalations and key milestones, ensuring transparency and accountability.
Stay current on industry trends, technologies, and audience behaviors to provide thought leadership and inspire innovation.
Other duties as assigned.