Director of Central Processing

State of Oklahoma • Oklahoma City, OK

2d • Onsite

About The Position

The Director of Central Processing (CPD) is responsible for overseeing, managing and ensuring efficient and accurate processing of taxpayer returns, payments, and state funds. This includes coordinating all activities related to the efficient and accurate processing of mail, documents, and data across various departments. The role involves strategic planning, leadership, and operational management to ensure the resources are processed efficiently, on time, and within budget while maintaining high standards of quality and regulatory compliance. This role will also be overseeing the Central Processing team and will report to the Deputy Executive Director.

Requirements

• A bachelor’s degree.
• PLUS, eight (8) years of experience working with imaging equipment, tax forms, or in a processing environment, or a closely related field, including four (4) years of experience leading teams in an administrative role and driving strategic initiatives.
• OR nine (9) years of professional experience in imaging equipment, tax forms, or in a processing environment, or a closely related field, including four (4) years leading teams in an administrative role and driving strategic initiatives.
• OR an equivalent combination of education and experience.
• Knowledge of various tax types
• Knowledge of tax laws, regulations, and deadlines
• Knowledge of report writing
• Knowledge of agency policies and procedures
• Knowledge of documentation management
• Knowledge of modern office methods and procedures, including technology related to a wide range of processing environments.
• Skills in gathering, organizing and presenting data to Executive Leadership
• Skills in written & verbal communication, including de-escalation
• Strong organizational and multi-tasking skills
• Excellent analytical and problem-solving abilities
• Team-management and leadership skills
• Attention to details, even under pressure
• Time management skills with the ability to meet deadlines
• Analytical skills to detect and resolve errors
• Abilities to work independently and coordinate a wide variety of activities
• Abilities to effectively communicate, coach and developer.
• Abilities to establish and maintain effective working relationships with leadership, peers and subordinates.
• Abilities to interpret and apply policies and procedures
• Abilities to create functional and detailed designs for processes and workflow
• Abilities to translate knowledge of programs into practical guidelines
• Abilities to use project management tools
• Abilities to be well organized
• Possession and maintenance of a valid Oklahoma State Driver’s License is also required.
• A willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks.
• This position has access to Federal Tax Information (FTI) and is required to uphold the strictest standards of confidentiality as an essential part of its job responsibilities. This includes safeguarding all tax information obtained from records, files, tax returns, and departmental investigations, whether in paper, electronic, or verbal form.

Responsibilities

• Lead with transparency and fairness by overseeing and directing the day-to-day operations of CPD sections, ensuring all processes align with regulatory compliance and best practices.
• Drive efficiencies through innovation by continuously evaluating and improving division activities, identifying opportunities for process enhancements, and implementing industry advancements.
• Ensure accountability and accuracy through the establishment and monitoring of internal controls to safeguard taxpayer funds and agency assets.
• Promote data-driven decision making by providing reports, processing statistics, and key insights to the executive director’s office.
• Maintain compliance & adaptability by overseeing and implementing process changes required due to legislative updates, internal control improvements, and tax code amendments.
• Lead, develop, and manage a team of central processing managers, supervisors and staff.
• Provide guidance, training, and support to ensure team members perform effectively and adhere to established policies and procedures.
• Foster a collaborative, high-performance culture and ensure staff members are engaged and well-equipped to meet department goals.
• Establish and monitor quality control procedures to maintain consistency and accuracy in all processing outputs.
• Perform regular audits and assessments of processes and adjust as necessary to adhere to regulatory standards.
• Develop and manage budgets for the central processing department, ensuring efficient use of resources.
• Oversee procurement and allocation of necessary materials and technologies to ensure operational effectiveness.
• Monitor and control operational costs and ensure expenditure aligns with budgetary expectations.
• Deliver unparalleled customer service by evaluating and enhancing taxpayer service solutions, ensuring cost-effective and customer-focused processing operations.
• Create a great place to work by fostering a positive and inclusive workplace culture, managing personnel effectively, and ensuring professional development through fair and constructive employee evaluations.
• Optimize technology & vendor relations by coordinating with third-party vendors to implement and maintain critical software and hardware solutions that support processing requirements and improvements.
• Oversee critical processing functions with accuracy and efficiency in alignment with Oklahoma tax laws, agency policies, and operational best practices, including: Reviewing commission forms to determine processing requirements and accuracy. Receiving and processing all incoming Oklahoma Tax Commission mail, taxpayer returns, and electronic and paper payments while ensuring the secure deposit of state funds. Ensuring seamless and efficient electronic deposits, image capture, and data processing of taxpayer documents. Overseeing the printing and mailing of correspondence, forms, and billings in compliance with agency policies and U.S. Postal Service requirements.
• Perform other duties as assigned.

Benefits

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Director