Director, Central Processing Services

BMC Software•Boston, MA

9d•$104,000 - $151,000•Onsite

About The Position

The role leads managers and supervisors to deliver reliable, high-quality reprocessing services supporting 42 surgical and procedural rooms, 57 ambulatory and inpatient locations, and 20 affiliated offsite clinics. The Director operates as the departmental subject matter expert in sterilization and high-level disinfection and partners closely with surgical services, perioperative services, infection prevention, nursing leadership, and physician stakeholders. This role translates strategic direction into operational execution, provides data-driven insights and recommendations to the Senior Director, and ensures consistent, compliant, and service-oriented CSP operations across all sites.

Requirements

Bachelor’s degree in business administration, healthcare, or related field required.
Minimum of 7 years of progressive operations, administrative, or financial management experience
Minimum of 3 years in a healthcare or medical institution setting
Or equivalent combination of education and experience.
Ability to translate strategic direction into operational execution
Demonstrated experience managing personnel and financial resources
Strong ability to partner effectively with physician and clinical leadership
Proven leadership of multi-layered teams in a complex environment
Experience with program implementation, evaluation, and process improvement
Ability to manage multiple priorities and operate effectively in a fast-paced setting
Strong problem-solving skills, including anticipating issues and developing practical solutions
Effective communication skills, including the ability to present operational insights clearly to leadership audiences
High level of organization and attention to detail
Proficiency with standard business and healthcare software tools

Nice To Haves

Advanced degree preferred.
Experience supporting complex, multi-site procedural or surgical environments preferred
Relevant CSP or clinical certifications (e.g., CRCST, CER, CHL, Certified Surgical Technologist, RN) preferred.

Responsibilities

Translates Surgical Services and organizational priorities into clear operational plans and departmental goals
Executes against strategic direction established by the Senior Director
Identifies operational risks, constraints, and improvement opportunities and escalates recommendations
Aligns departmental initiatives with organizational priorities and defined KPIs
Drives consistency and standardization of CSP practices across all locations
Implements sterilization and high-level disinfection practices in alignment with all regulatory and accrediting bodies (AAMI, AORN, Joint Commission, DPH, CDC, CMS, OSHA)
Monitors compliance through audits, observations, and data review
Leads corrective action planning and ensures sustained adherence to standards
Recommends updates to policies, procedures, and standard work based on regulatory changes and operational findings
Partners with Infection Prevention and Quality leadership to support patient safety and survey readiness
Establishes, monitors, and reports on operational KPIs aligned with departmental and organizational priorities
Analyzes performance data to identify trends, risks, and operational gaps
Develops clear, executive-level reporting and insights for Senior Director review
Supports development of improvement plans and tracks execution against targets
Uses data to anticipate service needs, improve reliability, and inform decision-making
Prepares and delivers structured updates to leadership, committees, and stakeholders
Leads managers and supervisors across CSP operations, setting expectations and holding teams accountable for performance
Oversees hiring, onboarding, performance management, and leadership development
Ensures staff competency, training, and certification alignment with regulatory expectations
Develops operating and capital budget proposals for Senior Director review
Monitors financial performance, resource utilization, and variances; provides recommendations
Supports staffing models and resource allocation to meet operational demand and service expectations
Serves as the primary operational liaison for CSP with perioperative leadership, physician leaders, and clinical partners
Builds effective working relationships across departments to support procedural operations
Presents operational performance, service issues, and improvement plans to committees and leadership forums
Acts as escalation point for complex service issues; drives timely resolution and communication
Promotes a responsive, service-oriented culture focused on reliability and customer experience
Assesses space, workflow, and equipment needs to support safe and efficient operations
Develops recommendations for facility improvements, renovations, and workflow optimization
Supports implementation of approved capital and operational projects
Maintains a safe work environment, including oversight of safety practices, training, and equipment readiness
Maintains current knowledge of CSP standards, regulatory requirements, and industry best practices
Participates in leadership development and continuous learning
Supports a culture of learning and professional growth across the department