Director of Catering & Convention Services
About The Position
This position oversees the Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience. The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Requirements
- 10+ years of Hotel Sales, Catering & Convention Services experience required.
- High school diploma or equivalent.
- Knowledge of the operations of the hotel industry.
- Dynamic, enthusiastic, creative leader who thrives under pressure and can perform multiple functions and troubleshot when needed.
- Must have proven selling, negotiating and presentation skills.
- Highly developed customer service skills with strong attention to detail.
- Must be proficient in computer operations, BEO’s, company approved spreadsheets and word processing.
- Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
- The ability to delegate, effectively train and coach.
- Must be able to work a flexible schedule including night, weekends and holidays.
- Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
Nice To Haves
- College degree preferred.
- Delphi experience preferred.
Responsibilities
- Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
- Prospect and establish an expanding base of accounts.
- Prepare weekly, monthly, and quarterly Banquet & Catering forecasts as requested to monitor business flow accurately.
- Continuously monitor and evaluate the level of service maintained by the Banquet Department.
- Ensure that the department’s standards are met and that all company policies and procedures are adhered to.
- Attend/Conduct all designated Sales and Banquet meetings.
- Plan, evaluate, organize and direct the activities of the Convention Services Managers.
- Establish and maintain a rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
- Forecasts banquet food, beverage, and room rental revenues on an annual, monthly, and weekly basis.
- Prepare six months rolling forecast and analysis.
- Have a working knowledge of Food & Beverage product offerings.
- Attend weekly staff and group resume meetings.
- Tours the hotel function space and spot checks meeting room setups.
- Ensure that all file turnover requirements are fulfilled.
- Oversee the coordination of the Delphi Function Diary.
- Attend out-of-hotel meetings as required.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
