Director of Catering and Conference Services
About The Position
Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach. At Millennium, we are guided by our core values: Passion for Hospitality – Delivering meaningful and memorable guest experiences Entrepreneurial – Taking ownership and acting with agility Innovation & Progressive – Continuously improving how we operate and serve Solutions & Results Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role: As our Director of Catering & Conference Services, you will play an integral role in delivering exceptional guest and client experiences while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to driving revenue, operational excellence, and memorable event experiences. Your Impact – Executive Leadership You will shape the vision, strategy, and culture of the Catering & Conference Services function—driving revenue performance, developing talent, and ensuring flawless event execution. Your leadership will bring our values to life, creating an environment where innovation thrives, client expectations are exceeded, and results are delivered.
Requirements
- Proven leadership experience in hospitality, catering, conference services, or a related industry
- Ability to drive revenue performance, accountability, and team engagement
- Strong decision-making, problem-solving, and client relationship management capabilities
- Experience managing departmental budgets, forecasting, and revenue goals
- Demonstrated ability to lead through change, innovation, and operational growth
- Strong knowledge of catering sales, conference planning, and event execution
- Experience managing event logistics, banquet event orders (BEOs), contracts, and client communications
- Ability to drive catering revenue through strategic selling, upselling, and business development
- Strong understanding of Food & Beverage operations and event service standards
- Proficiency in hotel sales, catering, and event management systems (Delphi, or similar platforms preferred)
- Strong financial acumen with experience in forecasting, budgeting, and reporting
- High school diploma or equivalent required
- Passion for hospitality and delivering exceptional service
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Solutions-oriented mindset with attention to detail
- Flexibility to work varied schedules, including evenings, weekends, and holidays
Nice To Haves
- Bachelor’s degree in Hospitality Management, Business, Event Management, or related field preferred
- Equivalent combination of education and relevant experience will be considered
Responsibilities
- Drive catering and conference services performance through strategic planning and execution
- Lead with an entrepreneurial mindset, taking ownership of revenue growth and client satisfaction
- Build and sustain a high-performing, engaged team culture focused on service excellence
- Oversee the planning, coordination, and execution of all catering and conference events
- Ensure smooth, efficient operations aligned with brand standards and service expectations
- Identify opportunities for innovation, operational efficiency, and continuous improvement
- Deliver consistent, high-quality results in a fast-paced, dynamic environment
- Deliver exceptional service rooted in passion for hospitality
- Build strong relationships with clients, vendors, and internal partners
- Anticipate client needs and respond with a solutions-first mindset
- Create memorable, personalized experiences for every event and guest
- Partner closely with Sales, Operations, Food & Beverage, and other departments to achieve shared goals
- Communicate effectively and contribute to a positive, collaborative work environment
- Support a culture of respect, energy, accountability, and excellence
- Coach, develop, and inspire employees to perform at their highest level
- Provide feedback, direction, and recognition to drive engagement and growth
- Foster a culture of continuous learning and professional development
- Maximize catering revenue through strategic selling, upselling, and client retention
- Monitor forecasting, budgets, and performance metrics to ensure business goals are met
- Identify new business opportunities and market trends to drive profitability
- Follow all company policies, safety standards, and procedures
- Maintain accuracy in contracts, event orders, reporting, and documentation
- Uphold a culture of accountability and operational excellence
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
