Director of Campus Operations

Viticus Group•Paradise, NV

1d•$100,000 - $115,000•Onsite

About The Position

The Director of Campus Operations is a highly visible, hands-on leader responsible for driving operational excellence, accountability, financial discipline, and an exceptional client experience across Viticus Group’s campus. This role requires a strong, present leader who is actively engaged on the floor, coaching teams, resolving issues in real time, and ensuring seamless execution of all campus operations. This position oversees Facilities, Audio Visual, Food & Beverage, Transportation, and Front Desk/Client Services teams. The Director must be equally strategic and tactical—capable of setting vision while also rolling up their sleeves to lead execution in a fast-paced, high-volume environment with concurrent events. The ideal candidate is an operational strategist with strong financial acumen, a proven track record of rebuilding or strengthening underperforming teams, and experience leading complex, service-driven organizations such as convention centers, hospitality venues, healthcare campuses, or large-scale event environments.

Requirements

Bachelor’s degree from an accredited college or university in Business Administration, Management, Hospitality, or Event Management; equivalent professional experience may be considered in lieu of formal education.
7+ years of progressive experience in operations, facilities or event management.
7+ years of people management experience, including staff supervision, coaching, and performance management.
Demonstrated fiscal responsibility, including planning, managing, and adhering to operational and event budgets.
Strong understanding of event operations, logistics, facilities management, and vendor coordination.
Identify operational gaps and implement solutions quickly
Understands both customer experience and operational execution
Ability to develop, implement, and maintain standard operating procedures (SOPs) and internal controls.
Proficiency with utilizing operational systems and reporting tools
Advanced ability to read, interpret, and create clear documentation and operational plans.
Proven ability to lead high performing operational teams, establish accountability, enforce standards, and drive results in fast paced environments
Experience leading frontline operational teams
Comfortable making decisions and escalating issues proactively
Strong vendor negotiation and contract management experience.
Ability to manage competing priorities, respond effectively to operational challenges, and lead through change.
Demonstrates sound judgment, initiative, and problem-solving skills in fast-paced environments.
Strong verbal and written communication skills with the ability to clearly convey expectations and operational updates.
Ability to effectively present information to staff, clients, vendors, and leadership.
Exceptional relationship-building skills across departments and with external partners.
Flexibility and availability to work evenings, weekends, holidays, and travel as required for events and business needs.
Fully embraces and upholds the organization’s Mission and Vision.
Highly self-motivated and proactive
Highly organized and execution focused
Demonstrates professionalism, respect, and integrity in all interactions.
Strong commitment to quality, continuous improvement, and operational excellence.
Ability to work independently while managing multiple priorities and maintaining appropriate professional boundaries.
Ability to travel as needed to support business objectives.
Availability to work 12 months per year.
Ability to sit, use hands and fingers, talk or hear, and smell continually.
Ability to stand, walk, and reach frequently.
Ability to climb or balance, stoop, kneel, or crouch occasionally.
Ability to frequently lift and carry up to 10 lbs.
Ability to occasionally lift and carry up to 50 lbs.
Close vision required to see computer monitors, read documents, and operate copy and fax machines.
Distance vision is required to drive an automobile if driving is a requirement of the job.

Nice To Haves

Preferred Industry Backgrounds: Convention Center Operations, Hotel or Resort Operations, Large Scale Event Venue Operations, Entertainment Venue Operations, Hospital Operations, Educational Campus Operations, or other complex high volume operational environments
Experience managing operations in environments with high client volume, concurrent events, or training programs preferred.

Responsibilities

Provide hands-on leadership of daily campus operations, ensuring the facility operates safely, efficiently, and at the highest professional standard
Maintain a consistent on-site presence, actively engaging with teams and operations throughout the campus
Assess current operational structure and implement improvements to staffing models, workflows, and accountability systems
Lead facility maintenance strategy in partnership with Facilities, ensuring performance standards are met and gaps are addressed
Drive capital improvement initiatives, space planning, and campus utilization strategies
Ensure all building systems (security, access control, cameras, infrastructure) are operational and aligned with safety standards
Oversee end-to-end operational execution of all events, ensuring readiness, timeliness, and quality delivery
Actively attend and lead onsite operations during events to ensure seamless client and participant experiences
Partner with department leaders to ensure alignment across functions and eliminate silos
Establish clear event readiness standards and hold teams accountable to execution deadlines
Analyze client feedback and operational performance to drive continuous improvement
Directly lead and develop department managers across Facilities, F&B, AV, Transportation, and Front Desk
Evaluate leadership effectiveness within each department and implement performance improvement or structural changes as needed
Establish clear performance expectations, KPIs, and accountability measures for all teams
Conduct regular 1:1s, performance reviews, and coaching sessions
Address performance issues promptly and effectively, including restructuring roles when necessary
Build a culture of ownership, responsiveness, and service excellence
Ensure efficient staffing models across all departments, with a strong focus on eliminating unnecessary overtime
Oversee scheduling practices and labor utilization to align with business demand and budget expectations
Partner with HR to recruit, hire, and retain high-performing team members and leaders
Own and manage operational budgets, including labor, vendor spend, and departmental expenses
Identify opportunities for cost control, efficiency improvements, and resource optimization
Ensure all departments operate within budget while maintaining service standards
Provide regular reporting and operational insights to the COO
Negotiate and manage vendor contracts to ensure service quality and financial value
Monitor vendor performance and hold partners accountable to service level expectations
Build strong relationships with key service providers and partners
Ensure effective weekly logistics meetings are held with clear accountability and follow-through
Drive coordination across departments for all upcoming events and programs
Ensure post-event reviews are conducted with actionable improvements implemented
Partner with the Safety Committee to ensure a safe, compliant campus environment
Enforce all safety, cleanliness, and operational compliance standards
Proactively identify and mitigate operational risks

Benefits

Competitive & Transparent Salary
Medical, Dental, Vision, Short & Long-Term Disability, and Life Insurance are 100% employer-paid for eligible full-time team members.
401(k) with 3% Company Match (Full-Time Employees)
Supportive & Collaborative Work Culture
Ongoing Professional Development
Wellness Programs
Employee Recognition & Appreciation Events
Unique Industry Impact
Work-Life Balance
Fun Workplace Culture