Director of Cage & Credit

Muckleshoot Casino Resort • Auburn, WA

1d • Onsite

About The Position

This role is responsible for overseeing cage and credit operations within the casino. The Director will manage budgets, enforce policies and procedures, develop and implement internal controls, and ensure compliance with gaming regulations. They will also be responsible for building and maintaining the casino system related to cage, kiosk, and credit operations, as well as developing and maintaining the casino credit program. A key aspect of the role is ensuring the integrity of all financial transactions and optimizing guest service. The Director will also manage a team, including scheduling, training, and performance evaluations, and will coordinate with vendors and other departments.

Requirements

• High School Diploma or equivalent required.
• College degree in accounting, business management or equivalent experience required. Extensive Cage Management experience (+5 years) may be considered in lieu of degree.
• Eight or more years’ casino cage progressive experience required.
• Cage Management, Asst. Management experience required.
• Casino Credit Management, including approval authority experience required.
• Demonstrate advanced knowledge and skill in developing departmental budgets, procedures, and team member policies.
• Demonstrate strong ability to communicate in a highly effective manner. Read, write, and speak English fluently.
• Demonstrate proven knowledge and complete understanding of all Cage operation regulations and internal controls, and proven skill using current updated Cage systems, processes, and software (i.e., CCT).
• Demonstrate advanced skills using MS Office Suite applications.
• Demonstrate advanced mathematical skills and acumen.
• Demonstrate flexibility in work schedules to accommodate all team members.
• Demonstrate advanced managerial skills.

Nice To Haves

• Knowledge of Fair Credit and Collection processes for casino receivables, required.

Responsibilities

• Practice, support and promote the Mission, Vision and Values of MCR.
• Prepare Cage, Kiosk, and Credit Operating and Capital Budgets
• Enforce policies and procedures, internal controls, NIGC, and Compact violations related to operations.
• Develop, implement, and maintain Internal Controls, Standard Operating Procedures, and Instructions.
• Meet and communicate with auditors both for the State and Tribal Gaming Agencies for all activities that involve Cage operations.
• Build and Maintain the Casino system as related to Cage, Kiosk and Credit.
• Develop, Design and Maintain Casino Credit program and Operations.
• Maintain thorough knowledge of Title 31 regulations and assures that the Cage is in compliance.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction.
• Ensure the integrity of all financial transactions.
• Oversee and coordinate scheduling, leave requests, staffing and team meetings.
• Schedule all Cage interviews, participate in the interviews and creates new hire packets for all new team members.
• Prepare annual management evaluations for Cage Shift Managers.
• Provide direction and timely counseling of all team members as needed.
• Institute a program of ongoing training and development for all team members.
• Update Training and Development phases as needed for all applicable positions.
• Identify and develops team members to become future Supervisors and Shift Managers of the Cage.
• Institute programs that optimize guest service.
• Review and recommend business relationships with outside vendors for cash management services.
• Investigates and take corrective action on discrepancies discovered in the operation of the Cage.
• Responsible for optimizing the levels of cash used within MIC and arranges to send excess cash to the Casino’s bank via armored carrier.
• Oversee the maintenance of the currency, coin, chips, kiosk and all related Cage forms and documents.
• Provide input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure the company’s competitive position.
• Oversee and approve payroll.
• Attend training and classes as assigned, directed or mandatory.
• Attend and participate in monthly finance meetings.
• Communicates with all current vendors as well as possible future vendors.
• Coordinate the scheduling of all Cage projects and upgrades.
• Maintain an open line of Communication with all Department within MIC.
• Create all Cage purchase orders.
• Create, facilitate, and maintains a positive work environment.
• Smile and engage Guests and Team members with a positive professional demeanor.
• Perform other duties, as assigned, or directed.

Benefits

• Competitive salary starting at $171,838.40 - DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree