Director of Cage Operations

BHCMC•Dodge City, KS

1d•Onsite

About The Position

At Boot Hill Casino & Resort, we live The Maverick Way, bringing energy, integrity, and pride to everything we do. From the gaming floor to behind-the-scenes operations, our team creates extraordinary experiences rooted in connection, accountability, and a commitment to excellence. We're looking for a Director of Cage Operations who is a strategic leader, trusted financial steward, and champion of compliance. In this role, you'll oversee all Cage and Count operations, ensuring the highest standards of accuracy, security, guest service, and regulatory compliance. You will lead a team responsible for safeguarding company assets, delivering exceptional service, and supporting the property's overall success. Boot Hill Casino & Resort accomplishes these goals every day through our core values: Build a diverse team of service-focused individuals Provide consistent and outstanding guest service Develop and create extraordinary entertainment experiences Take pride in our clean and well-maintained facility Support the communities in which we work and live Celebrate our heritage Be respectful, inclusive, and responsible in all we do

Requirements

Strong leadership skills with the ability to develop, coach, and inspire teams
High level of integrity and commitment to compliance
Excellent communication, organizational, and problem-solving abilities
Ability to analyze financial and operational data with accuracy and attention to detail
Strong decision-making skills and the ability to remain calm under pressure
Passion for delivering exceptional service while maintaining operational excellence
Knowledge of Casino Cage Operations and cash-handling procedures
Working knowledge of Title 31 regulations and gaming compliance requirements
Ability to read, write, and communicate effectively in English
Skill in preparing reports, maintaining records, and responding to correspondence
Ability to perform intermediate mathematical calculations
Knowledge of Internal Controls and the ability to ensure departmental compliance
Ability to establish and maintain effective working relationships across all levels of the organization
Ability to maintain strict confidentiality regarding financial data, guest information, casino procedures, company policies, and operational activities
Must be at least 21 years of age
Must be able to obtain and maintain a Kansas Racing and Gaming License

Responsibilities

Lead and manage all Cage and Count operations to ensure efficiency, accuracy, and compliance
Develop and manage departmental budgets, monitoring expenses and operational performance
Ensure compliance with Kansas Gaming Regulations, Title 31 requirements, the Responsible Gambling Plan, and the Voluntary Exclusion Program
Oversee reporting related to cash transactions, chip exchanges, check cashing, overages, shortages, and other financial activities
Safeguard company assets by maintaining proper bankroll levels, controlling credit instruments, and enforcing security procedures
Direct investigations into discrepancies, variances, shortages, and other operational concerns
Implement and enforce policies, procedures, internal controls, and departmental standards
Review and approve check-cashing privileges and assist in resolving guest concerns and disputes within the Cage
Recruit, interview, hire, train, coach, develop, evaluate, and retain a high-performing Cage Operations team
Maintain accurate training records and ensure team members remain current on all required certifications and compliance training
Review and reconcile operational records, reports, forms, and stored data to ensure accuracy and accountability
Inventory and inspect Cage, Main Bank, Count Room equipment, and facilities, submitting work requests as necessary
Promote Players Club membership enrollment and support property-wide guest engagement initiatives
Assist with the safety and security of guests, Team Members, and company assets
Maintain strong awareness of all marketing promotions, special events, and property activities
Champion The Maverick Way by fostering a culture of accountability, teamwork, integrity, and exceptional guest service