Cage & Credit Shift Manager

JACK Entertainment•Cleveland, OH

13d•Onsite

About The Position

Provides administrative assistance and direction in the overall operation of assigned departments to ensure the most efficient and profitable operation and maintenance of high standards of quality and service. Manages and directs the day-to-day operations of areas of responsibility through assigned department, leads and coaches team members in the proper performance of their duties. Plans, develops, and implements revised procedures to improve the efficiency, profitability, and service-related goals of assigned areas. Management of cashiering variance, exception and attendance policy and subsequent disciplinary measures Plans and implements methods to improve team member satisfaction and morale. Ensures training and compliance of regulatory standards. Demonstrates strong leadership, analytical and decision-making competencies. The term “management” includes duties such as interviewing, training, selecting and adjusting rates of pay and hours of work. Establish and authorize customer credit and check authorization based upon Credit Matrix Formulate and administer policies and procedures necessary to comply with accepted standards established by management, Accounting, regulatory requirements, and the Fair Credit Reporting Act. Adhere to Ohio Casino Control Commission Regulations, Ohio Lottery Commission Regulations and JACK Entertainment’s credit/collections policy. Monitor the collection efforts to current customer accounts or assign accounts for collection as necessary. Issue reports to Senior Leadership and the finance teams on credit activity. Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company. Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members. Recommends and implements change to improve overall team member and guest satisfaction. Handles team member grievances and complaints. Other job-related duties as assigned.

Requirements

Requires thorough understanding of accounting, gaming and regulatory requirements, and Fair Credit Reporting Act.
Ability to understand and comply with all departmental and Company rules, regulations, policies and procedures.
Ability to establish and maintain effective working relationships with management, staff and customers.
Ability to maintain confidentiality of patron information.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions when handling team member conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English
High School Diploma or GED equivalent required
Minimum of 3 years progressively more responsible experience in Finance and Administration areas of the hotel/casino industry is required.
A minimum of two (2) years’ supervisory experience required.
Proven supervisory skills, primarily in the management of a large staff is a must.
Ability to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Must be at least 21 years of age.
Ability to obtain a OCCC and OLC Gaming License, and OCCC Sports Gaming License.

Nice To Haves

4 year College preferred.
General business and accounting knowledge with broad knowledge of casino, slot and table games, rules, regulations, procedures and administration is preferred.
Strong organizational, managerial and communication skills are required.

Responsibilities

Provides administrative assistance and direction in the overall operation of assigned departments to ensure the most efficient and profitable operation and maintenance of high standards of quality and service.
Manages and directs the day-to-day operations of areas of responsibility through assigned department, leads and coaches team members in the proper performance of their duties.
Plans, develops, and implements revised procedures to improve the efficiency, profitability, and service-related goals of assigned areas.
Management of cashiering variance, exception and attendance policy and subsequent disciplinary measures
Plans and implements methods to improve team member satisfaction and morale.
Ensures training and compliance of regulatory standards.
Demonstrates strong leadership, analytical and decision-making competencies.
Establish and authorize customer credit and check authorization based upon Credit Matrix
Formulate and administer policies and procedures necessary to comply with accepted standards established by management, Accounting, regulatory requirements, and the Fair Credit Reporting Act.
Adhere to Ohio Casino Control Commission Regulations, Ohio Lottery Commission Regulations and JACK Entertainment’s credit/collections policy.
Monitor the collection efforts to current customer accounts or assign accounts for collection as necessary.
Issue reports to Senior Leadership and the finance teams on credit activity.
Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
Recommends and implements change to improve overall team member and guest satisfaction.
Handles team member grievances and complaints.
Other job-related duties as assigned.