Director of Caddie Services

Nekoosa, WI

5d•Onsite

About The Position

The Director of Caddie Services leads the daily coordination of caddie services across Sand Valley’s six golf courses, ensuring dependable caddie coverage and an exceptional walking-golf experience. The role forecasts demand, coordinates independent caddie contractor assignments, and leads caddie supervisors, junior caddies, and administrative team members. Working with Golf Operations and other resort departments, the Director strengthens service standards, responds to guest needs, and improves operations. The role focuses on enhancing the guest experience through positive, professional interactions and fostering a service-oriented mindset among the caddie team. The Director mentors and develops staff so they consistently deliver exceptional hospitality and memorable guest experiences. The position also supports the Junior Caddie Training Program and Evans Scholarship candidates, assists with departmental staffing forecasts, budgets, cost controls, and reporting, and represents Sand Valley at recruitment and community events. Work takes place indoors and outdoors across golf shop, practice, and course environments, with schedules that include early mornings, evenings, weekends, holidays, and extended hours during events and peak golf season.

Requirements

Minimum of five years of management or supervisory experience, preferably in golf operations, caddie services, hospitality, recreation, or a related service field.
Demonstrated ability to lead and develop team members, coordinate seasonal staffing, and deliver exceptional guest service.
Experience with scheduling, forecasting, training, performance management, and operational accountability.
Strong communication, organization, problem-solving, and computer skills, including spreadsheets, email, and scheduling systems.
Sound judgment, professionalism, basic mathematical skills, and flexibility to work early mornings, evenings, weekends, holidays, and peak-season periods.
Valid driver’s license and a driving record that meets Sand Valley’s motor vehicle operating standards.
Ability to stand, walk, push, pull, grasp, bend, and kneel for extended periods, including up to five hours at a time, across golf courses and uneven terrain.
Ability to lift up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly.
Ability to use two-way radios and other communication equipment while coordinating work across resort grounds.
Compliance with safety procedures.

Nice To Haves

Bachelor’s degree in hospitality, business, sports management, golf management, or a related field.
Experience in high-volume golf operations, working with independent caddie contractors, or administering junior caddie, youth development, or scholarship programs.

Responsibilities

Oversee daily caddie operations across all six courses, forecasting demand and coordinating contractor availability, loops, tee times, assignments, and supervisory coverage according to guest itineraries and seasonal volume.
Coordinate caddie recruitment, screening, orientation, availability, and assignments in keeping with applicable arrangements; oversee recruitment, onboarding, training, and retention of junior caddies.
Maintain accurate systems for scheduling, contractor assignments, communication, evaluations, and program records; establish contingency plans for weather delays, schedule changes, and peak demand.
Partner with golf shops, reservations, tournaments, and other departments to anticipate group needs and ensure appropriate caddie coverage.
Establish and communicate service expectations for professionalism, course knowledge, pace of play, etiquette, equipment care, safety, and guest engagement.
Lead, coach, and develop caddie supervisors, junior caddies, and administrative team members through training, performance evaluations, feedback, and ongoing development.
Foster a positive, inclusive, service-minded environment that encourages teamwork, accountability, development, and retention.
Monitor guest feedback and caddie service evaluations, address concerns professionally, and implement improvements with the golf operations team.
Assist with the Junior Caddie Training Program, including recruitment, instruction, practical training, evaluations, mentorship, and progress records.
Help identify and mentor qualified Evans Scholarship candidates, guiding them on eligibility, academic expectations, caddie records, and the application process in collaboration with families, schools, and scholarship representatives.
Assist with departmental staffing forecasts, budgets, cost controls, reporting, and operational process improvements.
Apply company operating and safety policies and consult appropriate internal partners regarding independent contractor, legal, and tax considerations.
Represent Sand Valley at recruitment events, school presentations, community outreach, and meetings with external partners; perform other related duties as assigned.
Operate golf cars and other role-related vehicles or equipment as needed, travel throughout the resort, and identify operational or safety concerns.