Director of Business Technology

TWO'S Company•Elmsford, NY

9d•Hybrid

About The Position

Technology should help great people do great work. At Two's Company, we've spent more than 55 years building one of America's leading gift and home décor companies through creativity, exceptional products, strong relationships, and outstanding customer service. Today, we're making a significant investment in the technology that supports our business. We're expanding the capabilities of NetSuite, launching a powerful new CRM, Sales and Website platform with embedded AI, and giving our employees the tools they need to work smarter, collaborate more effectively, and better serve our customers. We're looking for a hands-on Director of Business Technology who wants to help us unlock the full potential of these investments. This is not a traditional IT Director role. We're looking for a builder. Someone who enjoys solving business problems through technology. One day you may be creating a NetSuite SuiteScript or building an executive dashboard. The next, you may be working with our Sales team on a new CRM workflow, helping integrate systems, identifying opportunities to leverage AI, or training employees on better ways to use technology. You'll manage one internal IT professional and work closely with outside consultants and technology partners. But this is a working leadership position. We're looking for someone who enjoys rolling up their sleeves and making things better.

Requirements

Extensive hands-on NetSuite experience, including SuiteScript development.
Thinks like a business partner, not just a technologist.
Enjoys solving problems and improving processes.
Communicates exceptionally well with both technical and non-technical teams.
Is naturally curious and excited about emerging technologies, including AI.
Likes teaching, coaching and helping others succeed.
Wants to make a meaningful impact in a growing entrepreneurial company.
Extensive hands-on NetSuite experience, including SuiteScript development; OneWorld multi-subsidiary experience strongly preferred.
5+ years of progressive technology leadership or senior hands-on technical experience, ideally in a mid-sized product, retail, or consumer goods company.
Demonstrated experience managing multiple external vendors/consultants, including contracts, SLAs, and escalations.
Experience with CRM, e-commerce, WMS, and EDI/integration platforms.
Experience governing AI chat and productivity tools, including acceptable-use policy development and employee training.
Exceptional communication skills, with the ability to partner equally well with technical and non-technical teams.
A demonstrated business-partner mindset — someone who solves business problems through technology, not just technology for its own sake.

Nice To Haves

Direct experience with NetSuite, Shopify, ShipHawk, ShipExec, Fortis, Celigo, True Commerce, or Zastro specifically.
Experience leading or supporting a platform migration or major system rollout.
Genuine enthusiasm for coaching and training non-technical teams on new tools.
Prior experience in a growing, entrepreneurial company environment.

Responsibilities

Expand and optimize our NetSuite ERP environment.
Lead the continued evolution of our new CRM, Sales and Website platform.
Introduce practical AI solutions that improve productivity across the company.
Build dashboards, workflows, automation and reporting that help people make better decisions.
Strengthen integrations between our business systems.
Help employees embrace technology with confidence.
Continually look for better, smarter ways of working.
Serve as a daily, hands-on user and administrator of NetSuite, including custom development (SuiteScript), custom records, SuiteFlow automations, and reporting.
Expand and optimize the NetSuite ERP environment to support evolving business needs across subsidiaries and departments.
Partner with Zastro (NetSuite development partner) on more complex custom development and platform enhancements.
Help evaluate and document the impact of system changes across integrated platforms.
Lead the continued evolution and adoption of the company's new CRM, Sales and Website platform (Wiz Commerce), including workflow design in partnership with the Sales team.
Identify and implement opportunities to leverage the platform's embedded AI capabilities to improve productivity and customer experience.
Support field and internal teams in adopting new sales and CRM workflows.
Introduce practical, business-relevant AI solutions that improve productivity across departments.
Own governance of the company's AI chat and productivity tools, including acceptable-use policy, training, and adoption, with an eye toward eventual consolidation onto a unified platform (e.g., Microsoft 365 / Copilot).
Stay current on emerging technology and proactively bring relevant opportunities to leadership.
Strengthen and maintain integrations between core business systems, including NetSuite, Wiz Commerce, Shopify, ShipHawk, ShipExec, Fortis, Celigo, and True Commerce (EDI).
Own day-to-day and strategic relationships with technology vendors and partners, including Omega (Managed Service Provider), Zastro (NetSuite development partner), Celigo (integration platform), and True Commerce (EDI).
Monitor vendor performance against SLAs, manage contract renewals, and escalate/resolve service issues.
Partner with Omega on infrastructure planning, upgrades, security posture, and business continuity.
Build dashboards, workflows, automation, and reporting that help leaders and teams make better, faster decisions.
Continually look for smarter, more efficient ways of working and proactively recommend improvements.
Manage and develop one internal IT professional (NetSuite Administrator).
Help employees embrace technology with confidence through training, coaching, and clear documentation.
Communicate technical issues and tradeoffs in clear, business-relevant terms to non-technical stakeholders across departments.