Director of Business Solutions

Sodexo • Indianapolis, IN

1d • $115,940 - $180,070 • Remote

About The Position

Entegra is hiring a Director of Business Solutions. This is a hands-on role, leading a small, high-impact team focused on turning business goals into digital realities. In this player-coach role, you will execute the digital vision set by leadership while staying deeply involved in the day-to-day building of our products and supporting our users. You will act as the crucial bridge between our business stakeholders, our users, and our IT development teams. If you are a leader who enjoys advising business stakeholders on execution, managing support triage, and diving into product backlogs to ensure successful delivery, this role is for you. This is a remote opportunity with candidate residing in one of the following locations,
· Mid-Atlantic: Atlanta (GA); Maryland; Washington, DC; Virginia.
· Northeast: New York (NY); New Jersey (NJ); Pennsylvania (PA); Delaware (DE).
· Midwest: Chicago (IL); Indianapolis (IN).
· Southeast: Dallas (TX); Irving (TX); San Antonio (TX). Travel expected at 30%, candidate must reside within 1.5 hours of a major airport and support East Coast (EST) working hours.

Requirements

• 7+ years of professional experience spanning business execution, technology, and client advisory — with at least 3 years in leadership role.
• A proven track record in software product management, Agile methodologies, support triage, and leading high-performing teams in a fast-paced environment.
• Exceptional solutioning capability — a track record of navigating ambiguous, complex challenges and delivering outcomes that create lasting business value.
• Exceptional communication, influencing, and facilitation skills — at ease leading high-stakes conversations and driving alignment among diverse stakeholders.
• Ability to travel to attend meetings and events as part of its core responsibilities.
• Bachelor’s Degree in a relevant field or equivalent experience in similar role
• 6+ years of experience in product IT/Data management.

Responsibilities

• Actively participate in Scrum meetings and product sprints to drive efficient development.
• Manage the product backlog: organize, prioritize, and refine backlog items based on changing requirements and stakeholder feedback.
• Guide your team in developing user stories that capture specific product features and functionality to direct the development team.
• Decide which features each product iteration will include, ensuring strict alignment with client preferences and leadership's business goals.
• Balance the prioritization of new feature development with the mitigation of technical debt and architectural improvements within sprint cycles.
• Ensure the product backlog and requirements maintain alignment with the IT department's security, compliance, and API integration standards.
• Establish and manage the frontline triage process for user issues, product inquiries, and technical support requests.
• Develop support workflows and service-level agreements (SLAs) to empower users and streamline troubleshooting.
• Ensure bug fixes and support escalations are effectively prioritized within the Agile sprint backlog alongside new feature development.
• Coordinate directly with IT development teams for rapid technical resolution of complex escalated tickets.
• Oversee all stages of product creation, from initial design and development through to testing.
• Partner with the Platform Adoption & Enablement team to facilitate User Acceptance Testing (UAT), ensuring technical requirements are met while capturing critical "voice of the customer" feedback.
• Ensure the practice consistently delivers solutions that are creative, commercially viable, and grounded in a thorough understanding of client or business need.
• Analyze competitor and industry trends to recommend new features that align with the established product vision.
• Act as a advisor to key business and client stakeholders on complex execution and technology challenges.
• Implement the product vision defined by leadership, aligning features with market trends and user expectations.
• Drive the execution of the product roadmap, prioritizing features to meet changing requirements and business objectives.
• Own the commercial viability of solutions, tracking success against return on investment, cost savings, and revenue generation.
• Lead, mentor, and develop a team of Business Solutions professionals, fostering a high-performance and collaborative culture.
• Co-facilitate Product Advisory Boards to align the roadmap with enterprise client needs and gather direct feedback.
• Partner directly with product marketing, operations, and enablement teams to execute seamless Go-To-Market (GTM) launches for major platform updates.
• Report status, progress, and risks on a regular basis to project sponsors and key stakeholders.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager