Director of Business Process Improvement (Remote Position)

Texas A&M University System•Laredo, TX

3d•$80,000 - $100,000•Remote

About The Position

The Director of Business Process Improvement serves as a strategic advisor to the Vice President for Finance & Administration / Chief Financial Officer and functions as the Division's internal consultant for operational excellence. Leads institution-wide initiatives to evaluate, redesign, implement, and continuously improve administrative and operational processes across Finance & Administration. Develops process maps, SOPs, performance metrics, automated workflows, organizational assessments, and implementation plans while supporting change management, institutional effectiveness, compliance, financial stewardship, digital transformation, and strategic initiatives assigned by the VPFA/CFO. This is a remote position.

Requirements

Bachelor's degree in Business Administration, Public Administration, Finance, Accounting, Management, Industrial Engineering, Organizational Leadership, Information Systems, or a related field
Ten (10) years of progressively responsible experience in business process improvement, organizational effectiveness, project management, higher education administration, or governmental administration.
Knowledge of operational excellence, business process improvement, Lean principles, project management, organizational development, financial operations, internal controls, and higher education administration.
Ability to influence without direct authority, analyze complex operations, facilitate executive discussions, communicate effectively, manage multiple priorities, and lead organizational change.

Nice To Haves

Master's degree
Experience in public higher education
Lean Six Sigma, PMP, or similar certification
Experience with Workday, business analytics, organizational change management, and enterprise systems.

Responsibilities

Conduct comprehensive reviews of business processes; identify inefficiencies, bottlenecks, unnecessary approvals, risks, and automation opportunities; design future-state workflows and sustain operational excellence.
Serve as the VPFA/CFO's internal consultant; conduct organizational assessments, facilitate strategic planning, benchmark peer institutions, lead cross-functional projects, and provide executive recommendations.
Collaborate with IT to implement workflow automation and enterprise solutions including Workday, AggieBuy, Laserfiche, DocuSign, Microsoft Power Platform, SharePoint, AI-enabled solutions, and other technologies.
Develop SOPs, process maps, policy documentation, desk manuals, training materials, and communication plans while maintaining a centralized repository.
Develop KPIs and dashboards; evaluate administrative costs and efficiencies; support audits, SACSCOC, IPEDS-related administrative processes, internal controls, and continuous improvement.
Lead high-priority projects assigned by the VPFA/CFO and represent the division on institutional committees.