Director of Building Security (Apollo)

Childrens Rescue Fund•New York, NY

15h•$0 - $72,100

About The Position

The Director of Building Security oversees shelter security operations to support an efficient and satisfactory living and work environment and ensure the building is inspection-ready, clean, operational, and safe for clients. The role directly supervises security staff, including Shift Supervisors and Safety Monitors, as well as Residential Aide/Food Service Workers. It establishes departmental expectations, supports staff development and credentialing, monitors service and policy compliance, coordinates with building ownership and maintenance, and maintains communication with DHS and the HERO unit. The Director oversees facility access control, alarms, security functions, crisis response, bed management and unit readiness, incident reporting, food-service documentation, asset management, and central storage. The role also supports inspections and corrective-action plans, staffing coverage, performance management, training, compliance, fiscal oversight, and service improvement. Administrative duties include reviewing records, coordinating required correspondence and client documentation, ensuring accurate and timely CARES data entry and archiving, preparing reports, and approving requisitions. This is a full-time position in an organization operating 24/7. The schedule may vary and may involve long hours, flexibility, and travel among locations in the New York City area. The role involves lifting and moving objects weighing up to 30 pounds several times a week. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree and/or a minimum of five years of experience in Building Security and Operations.
Four years of Building Operations experience, including hands-on management skills and direct staff-supervision experience.
Valid New York State driver’s license.
F80 Certification.
Proven ability to resolve contract/vendor relationship problems.
Experience or ability with work order systems, new security management systems, and fire safety systems; ability to conduct instructor training.
Ability to work independently with minimal supervision and as part of a team; goal-oriented and outgoing.
Project and time management skills, presentation skills, and ability to prioritize assignments.
Attention to detail and problem-solving skills.
Strong organizational skills and ability to manage tasks efficiently.
Excellent analytical, evaluative, and human-service management skills.
Excellent written and oral communication, organizational, supervisory, and leadership skills.
Initiative, flexibility, and ability to work under pressure on complex projects in a fast-paced environment.
Comfort and aptitude in crisis management.
High level of computer proficiency, particularly with Microsoft Office, and ability to learn new technologies and databases.
Ability to travel throughout various locations in the New York City area.
Ability to lift and move objects weighing up to 30 pounds several times a week.

Responsibilities

Oversee shelter security operations and ensure the facility is clean, operational, inspection-ready, and safe for clients.
Directly supervise Shift Supervisors, Safety Monitors, and Residential Aide/Food Service Workers.
Establish and communicate departmental expectations and priorities.
Coordinate staff development, training, coaching, resources, and required credentialing with relevant program and facilities leaders.
Collaborate on interviewing, hiring recommendations, staff performance evaluations, and ongoing feedback.
Monitor staff performance and compliance with program services, policies, and procedures; hold regular meetings to discuss concerns and program needs.
Liaise with building ownership on building-security matters and coordinate plans to address deficiencies identified during inspections.
Conduct coordinated client inspections to promote a clean and safe shelter environment.
Report offline units and coordinate their reconciliation; ensure units are cleaned and prepared for incoming clients within required DHS time frames.
Train and oversee staff in DHS CARES processes, including incident reports, pending arrivals, discharges, and facility bed management.
Maintain open and accurate communication with DHS and the HERO unit.
Ensure food-service staff document food temperatures and the numbers of meals served and discarded each day.
Ensure staff respond professionally to clients and provide support, administer crisis-intervention protocols, and maintain a safe and secure environment.
Manage assets and oversee the central storage facility.
Ensure consistent communication of departmental policies and procedures and hold regular Security Operations staff meetings.
Ensure shifts are adequately covered, limit overtime except in emergencies, and notify the Regional Director and AVP of Facilities of overtime requests.
Ensure the facility is secured, access control is maintained, and alarms and security functions are operational.
Work with other department managers and supervisors to improve service delivery and participate in strategic planning.
Attend and actively participate in required agency and program meetings; maintain positive relationships with stakeholders and community members; attend OATH hearings as needed.
Develop and implement departmental management systems, review practices and policies, monitor compliance exposure, and collaborate on expenditure oversight.
Coordinate delivery of DHS correspondence, review and certify Nightly Signature Rosters, and support timely collection and analysis of client and program information.
Ensure critical file binders are current, intake forms are complete and timely, discharge documentation is completed, and CARES data is entered and archived to applicable standards.
Analyze problems, prepare clear written and oral reports, and approve requisitions.