BMV Director of Branch Operations

State of Indiana • Indianapolis, IN

4d • Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service. Role Overview: The Director of Branch Operations supports the Executive Director by managing daily operations. You will ensure that Branch Operations are performing efficiently and meeting scorecard outcomes. You will supervise the Deputy Director, Data Analyst, Administrative Assistant, and others who have an impact on assessing and monitoring internal improvements. You will also develop policies, procedures, and evaluative methods to measure progress toward goals. This position serves in the BMV Branch Operations offices at the Indiana Government Center in Indianapolis, Indiana.

Requirements

• Broad knowledge of all BMV/C transactions and branch flow.
• Extensive knowledge of all source materials and references, such as Manuals, Standard Operating Procedures, and all BMV/C Policies and Procedures.
• Broad knowledge of STARS database.
• Ability to comprehend, analyze, interpret and correlate material and make recommendations on implementation in current programs.
• Ability to assist in the developing and implementing of new principles and policies and discern any far reaching implications.
• Ability to establish program goals, priorities and methodology.
• Strong verbal and written communicating skills.
• Ability to maintain effective working relationships.
• Ability to handle and manage multiple projects or tasks at one time.
• Ability to perform essential functions with or without reasonable accommodation.
• At least four (4) years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Nice To Haves

• A degree is not required.

Responsibilities

• Supervise Deputy Director, Administrative Assistance, Data Analyst and other members.
• Achieve operational objectives as outlined on the internal performance scorecard.
• Oversee the creation, implementation, and evaluation Branch Operations initiatives, programs, and projects.
• Recognize areas for internal improvement and develop plans for improvement.
• Lend expertise to departments on agency initiatives, programs, projects, and manuals.
• Participate in and lead Branch Operations and/or other department meetings.
• Identify departmental objectives, establish goals, and empower progress to improve all facets of operations.
• Create and approve memos, policies, standard operating procedures, manuals, and forms.
• Maintain accuracy of Branch Operations policies, standard operating procedures, manuals, and forms. Update as appropriate.
• Support all branch leasing initiatives.
• Support Regional Managers and daily functions of all BMV branch operations.
• Maintain and update information on the statewide branch information and contact lists.
• Maintain additional records for the department as needed.
• Oversee the daily and long-term operations of the self-service terminals.
• Submit requests for system upgrades/changes that support Branch Operations initiatives.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed