BMV Branch Manager Senior

Indiana Department of Correction•Mishawaka, IN

9d•Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most Importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service. Role Overview: The Branch Manager Senior oversees and executes all aspects of branch operations. You will ensure that staff comply with all agency polcies and procedures, and with state laws. You will guide branch staff in responding to customers' licensing needs in a timely, safe, and secure manner. The Branch Manager Senior reports directly to the Regional Manager of branch operations. This position serves at the Mishawaka, Indiana, BMV branch office.

Requirements

Ability to interact and verbally communicate with diverse employees and customers, ability to communicate on a one-on-one basis and in groups.
Ability to manage people, experienced in managing people/teams
Ability to successfully address customer concerns.
Creative problem solving and utilizing good judgement.
Ability to apply fundamental cash management and accounting principles.
Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.
Ability to become proficient in the agency operating system.
Ability to multi-task in a fast-paced environment.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Ability to perform essential functions with or without reasonable accommodation.
A High School Diploma or HSE diploma and 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Nice To Haves

A degree is not required.

Responsibilities

Oversee day-to-day operations including branch opening and closing procedures.
Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.
Complete daily and weekly required reports and submit them to required lines of business.
Maintain effective working relationships with all lines of business.
Communicate and escalate property management issues.
Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
Verify for accuracy and approve weekly payroll reports for each branch.
Provide best in class customer service and facilitate resolution for all customer issues.
Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines.
Conduct meetings with branch staff and attend required agency meetings.
Ensure the accuracy of customer transactions, reporting, deposit procedures and tasks associated with branch operations.
Maintain agency goal for Customer Experience Time.
Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.
Ensure work adheres to quality standards, deadlines, and proper procedures.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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