BMV Assistant Branch Manager

State of Indiana•Portage, IN

4d•Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service. Role Overview: The Assistant Branch Manager directs the workflow of Customer Service Representatives and assists with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs and conduct meetings with your staff. You will work with leadership to train, develop, and mentor Customer Service Representatives to be proficient and accurate in their work. This position serves at the Portage, Indiana, BMV Branch Office.

Requirements

Ability to interact and verbally communicate with diverse employees and customers, ability to communicate on a one-on-one basis and in groups.
Ability to manage people, experienced in managing people/teams.
Ability to successfully address customer concerns.
Creative problem solving and utilizing good judgement.
Ability to apply fundamental cash management and accounting principles.
Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.
Ability to become proficient in the agency operating system.
Ability to multi-task in a fast-paced environment.
Ability to perform essential functions with or without reasonable accommodation.
High School Diploma or High School Equivalent (HSE) and experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Oversee the branch’s day-to-day operations.
Conduct meetings with branch staff.
Assist with scheduling for the branch.
Assist with daily opening and closing procedures.
Complete daily and weekly records for all required reports, balances, and deposits.
Aid leadership in the resolution of escalated customer complaints.
Maintain Agency Standards for Customer Service ensuring all associates provide best in class customer service.
Provide and facilitate resolution for all customer issues.
Maintain effective levels of all BMV products and office supplies, while tracking branch serialized items.
Oversee the financials of assigned branch’s operations.
Maintain agency goal for customer experience time.
Ensure accuracy of customer transactions, reporting deposits, procedures, and tasks associated with the branch operations.
Ensure appropriate training is completed in order for branch staff to effectively conduct day-to-day operations.
Assist with building and supporting the branch team.
Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
Fulfill all duties in the absence of the Branch Manager.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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