Director of Branch Operations

TEN Credit Union•Johnson City, TN

4d•Onsite

About The Position

TENCU is seeking an experienced, strategic leader to guide its branch network, elevate member experiences, and drive operational excellence across East Tennessee. The Director of Branch Operations leads branch teams and Teller Supervisors at the Cookeville and Johnson City branches, develops future leaders, oversees branch performance, and partners with executive leadership to execute strategies that support growth, strengthen member relationships, and advance the credit union’s mission of financial empowerment. The role is scheduled Monday through Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–6:00 PM. It is exempt and requires regular travel to TENCU branch locations throughout East Tennessee to support operations at the Cookeville and Johnson City branches, conduct audits, and collaborate with teams. The opportunity is open only to local candidates in Tennessee.

Requirements

5–8 years of progressive experience in a banking or credit union environment.
At least 3 years of leadership or management experience.
Associate degree required.
Strong knowledge of branch operations, deposit services, and retail banking.
Experience leading teams, coaching employees, and driving performance results.
Strategic thinking and problem-solving abilities.
Strong communication and relationship-building skills.
Ability to manage multiple priorities while maintaining attention to detail.
Commitment to confidentiality, professionalism, and member service excellence.
Ability to sit, stand, and work at a computer for extended periods.
Ability to lift up to 25 pounds.
Valid driver’s license and ability to travel between locations.
Local candidate in Tennessee.

Nice To Haves

Bachelor’s degree preferred.
Passion for developing people and creating a positive workplace culture.

Responsibilities

Provide leadership and direction to Teller Supervisors and branch teams across the Cookeville and Johnson City branches.
Coach, mentor, and develop emerging leaders within the organization.
Foster a culture of accountability, engagement, and exceptional member service.
Partner with executive leadership to develop and execute branch sales and service strategies.
Monitor branch performance and identify opportunities for growth, efficiency, and innovation.
Lead operational improvement initiatives that support organizational objectives.
Maintain compliance with applicable banking and credit union regulations.
Oversee operational audits, security procedures, and internal controls.
Ensure branches operate safely, efficiently, and according to policy.
Represent TENCU in the community and build meaningful relationships that support membership growth.
Promote the credit union’s mission, values, and commitment to service.
Travel regularly to branch locations to support operations, conduct audits, and collaborate with teams.