Director of Branch Operations

TEN Credit Union•Johnson City, TN

6d•Onsite

About The Position

TENCU is seeking an experienced, strategic leader to oversee its Cookeville and Johnson City branches in East Tennessee. The Director of Branch Operations leads branch teams and Teller Supervisors, develops future leaders, oversees branch performance, and partners with executive leadership to implement strategies that support growth, strengthen member relationships, and advance the credit union’s mission of improving lives through financial empowerment. The role is exempt and requires regular travel among TENCU branch locations throughout East Tennessee to support operations, conduct audits, and collaborate with teams. The successful candidate will guide teams, improve processes, ensure compliance and operational effectiveness, and represent TENCU in the community. The schedule is Monday through Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–6:00 PM. Compensation depends on experience. The opportunity is open only to local candidates in Tennessee.

Requirements

5–8 years of progressive experience in a banking or credit union environment.
At least 3 years of leadership or management experience.
Strong knowledge of branch operations, deposit services, and retail banking.
Experience leading teams, coaching employees, and driving performance results.
Associate degree required.
Strategic thinking and problem-solving abilities.
Strong communication and relationship-building skills.
Ability to manage multiple priorities while maintaining attention to detail.
Commitment to confidentiality, professionalism, and member service excellence.
Ability to sit, stand, and work at a computer for extended periods.
Ability to lift up to 25 pounds.
Valid driver’s license and ability to travel between locations.
Local candidate in Tennessee.

Nice To Haves

Bachelor’s degree preferred.
Passion for developing people and creating a positive workplace culture.

Responsibilities

Provide leadership and direction to Teller Supervisors and branch teams at the Cookeville and Johnson City branches.
Coach, mentor, and develop emerging leaders within the organization.
Foster accountability, engagement, and exceptional member service.
Partner with executive leadership to develop and execute branch sales and service strategies.
Monitor branch performance and identify opportunities for growth, efficiency, and innovation.
Lead operational improvement initiatives that support organizational objectives.
Maintain compliance with applicable banking and credit union regulations.
Oversee operational audits, security procedures, and internal controls.
Ensure branches operate safely, efficiently, and according to policy.
Represent TENCU in the community and build relationships that support membership growth.
Promote the credit union’s mission, values, and commitment to service.
Travel regularly to TENCU branch locations throughout East Tennessee to support operations, conduct audits, and collaborate with teams.