Director of Branch Operations-Heavy Equipment

Kimmel & Associates • Memphis, TN

2d

About The Position

The Director of Branch Operations provides strategic and operational leadership across a regional network of branches, with responsibility for financial performance, productivity, customer satisfaction, and the effectiveness of parts and service operations. Reporting to senior leadership, the Director oversees branch managers and supporting teams, establishes performance objectives, manages budgets and forecasts, and implements initiatives to improve profitability and operational efficiency.

The role helps execute the organization’s construction equipment strategy, strengthen customer relationships, and develop future leaders throughout the region. The ideal candidate is an experienced heavy equipment industry leader with a strong background in parts and service operations, financial management, and multi-location leadership. The Director leads through others, drives measurable business results, and fosters a culture of safety, continuous improvement, and exceptional customer service.

Requirements

• At least 7 years of direct Caterpillar parts and service experience or 15 years of experience in the heavy equipment industry.
• Minimum of 5 years of management experience, including demonstrated success leading managers and other leaders.
• Strong working knowledge of Caterpillar equipment, machine systems, components, and service requirements.
• Demonstrated ability to manage regional operations, improve productivity, and achieve financial and operational performance objectives.
• Experience developing and managing annual budgets, financial forecasts, and long-term business plans.
• Strong understanding of parts and service financial performance, including gross profit, expenses, and pretax earnings.
• Strong leadership, communication, relationship-building, and problem-solving skills.
• Ability to develop branch management teams, establish performance standards, and support employee development.
• Proven ability to build and maintain customer relationships, resolve service-related issues, and deliver value-driven solutions.
• Advanced computer skills, including Microsoft Office and relevant equipment dealership management, service, diagnostic, and reporting systems.
• Ability to collaborate across departments and maintain productive relationships with equipment manufacturers and other business partners.

Nice To Haves

• Bachelor’s degree from an accredited university is preferred.
• Experience with continuous improvement methodologies, lean principles, and change management practices.

Responsibilities

• Provide strategic and operational leadership across a regional network of branches.
• Oversee branch managers and supporting teams.
• Establish performance objectives and manage budgets and forecasts.
• Implement initiatives to improve profitability, productivity, and operational efficiency.
• Execute the organization’s construction equipment strategy.
• Strengthen customer relationships and resolve service-related issues.
• Develop branch management teams and future leaders throughout the region.
• Evaluate operational metrics, identify improvement opportunities, and implement business strategies.
• Establish performance standards and support employee development.
• Collaborate across departments and maintain productive relationships with equipment manufacturers and other business partners.
• Promote a culture of safety, continuous improvement, and exceptional customer service.

Benefits

• Competitive base salary of $175,000–$220,000 and performance-based incentive opportunities.
• Corporate bonus plan.
• Vehicle plan.
• Medical, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and company holidays.
• Professional development and leadership training.
• Opportunities for advancement within an established, growing organization.
• Collaborative work environment emphasizing safety, employee engagement, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed