Director of Branch Operations-Heavy Equipment

Kimmel & Associates • Knoxville, TN

3d • $175,000 - $220,000

About The Position

The Director of Branch Operations provides strategic and operational leadership across a regional network of branches, overseeing financial performance, productivity, customer satisfaction, and parts and service operations. Reporting to senior leadership, the Director oversees branch managers and supporting teams; sets performance objectives; manages budgets and forecasts; and implements initiatives to improve profitability and operational efficiency. The role helps execute the organization’s construction equipment strategy, strengthen customer relationships, and develop future leaders throughout the region. The ideal candidate is an experienced heavy equipment industry leader with a strong background in parts and service operations, financial management, and multi-location leadership, capable of leading through others, delivering measurable results, and fostering safety, continuous improvement, and exceptional customer service.

Requirements

• At least 7 years of direct Caterpillar parts and service experience or 15 years of experience in the heavy equipment industry.
• At least 5 years of management experience, including demonstrated success leading managers and other leaders.
• Strong working knowledge of Caterpillar equipment, machine systems, components, and service requirements.
• Demonstrated ability to manage regional operations, improve productivity, and achieve financial and operational performance objectives.
• Experience developing and managing annual budgets, financial forecasts, and long-term business plans.
• Strong understanding of parts and service financial performance, including gross profit, expenses, and pretax earnings.
• Ability to evaluate operational metrics, identify improvement opportunities, and implement effective business strategies.
• Strong leadership, communication, relationship-building, and problem-solving skills.
• Ability to develop branch management teams, establish performance standards, and support employee development.
• Proven ability to build and maintain customer relationships, resolve service-related issues, and deliver value-driven solutions.
• Advanced computer skills, including Microsoft Office and relevant equipment dealership management, service, diagnostic, and reporting systems.
• Ability to collaborate across departments and maintain productive relationships with equipment manufacturers and other business partners.

Nice To Haves

• Bachelor’s degree from an accredited university preferred.
• Experience with continuous improvement methodologies, lean principles, and change management practices preferred.

Responsibilities

• Provide strategic and operational leadership across a regional network of branches.
• Oversee branch managers and supporting teams, establish performance objectives, and develop branch management teams and future leaders.
• Manage budgets, financial forecasts, and long-term business plans.
• Improve branch profitability, productivity, and operational efficiency through business strategies and continuous improvement initiatives.
• Monitor operational metrics and parts and service financial performance, including gross profit, expenses, and pretax earnings.
• Execute the organization’s construction equipment strategy.
• Build and maintain customer relationships, resolve service-related issues, and deliver value-driven solutions.
• Establish performance standards and support employee development.
• Collaborate across departments and maintain productive relationships with equipment manufacturers and other business partners.
• Promote a culture of safety, accountability, customer service, and continuous improvement.

Benefits

• Competitive base salary of $175,000–$220,000 and performance-based incentive opportunities.
• Corporate bonus plan.
• Vehicle plan.
• Medical, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and company holidays.
• Professional development and leadership training.
• Opportunities for advancement within an established, growing organization.
• Collaborative work environment emphasizing safety, employee engagement, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director