Director of Billing and Collections

White & Williams•Philadelphia, PA

3d•$150,000 - $225,000•Onsite

About The Position

The Philadelphia office of White and Williams LLP, a large multi-practice law firm, is seeking a Director of Billing and Collections. This role is a senior leadership role responsible for overseeing the firm’s end-to-end revenue cycle, including billing, e-billing, and collections operations. This position leads a high-performing team of billing and collections professionals and drives process improvement initiatives to enhance efficiency, reduce receivables, and accelerate cash realization. The ideal candidate brings deep expertise in high-volume legal billing environments, strong knowledge of e-billing systems and client requirements, and hands-on experience with Aderant. This leader partners closely with firm leadership, attorneys, and finance to identify issues, implement solutions, and improve overall financial performance. EOE/M/F/D/V

Requirements

Bachelor’s degree required, finance, accounting, or related field preferred
8 to 12+ years of progressive experience in legal billing and collections, with leadership responsibility
Demonstrated experience managing high-volume e-billing operations
Strong hands-on experience with Aderant is required
Deep knowledge of e-billing platforms and client billing guidelines
Proven ability to lead teams and drive process improvement initiatives
Strong analytical, problem-solving, and communication skills
Ability to influence attorneys and leadership in a professional services environment

Responsibilities

Oversee the full billing lifecycle, from time entry through invoice generation, submission, and payment tracking
Ensure accuracy, timeliness, and compliance with client billing guidelines and outside counsel requirements
Manage high-volume e-billing operations across multiple vendor platforms
Monitor billing performance metrics and identify opportunities to improve cycle times and reduce rejections
Lead and develop the collections team, driving consistent follow-up on outstanding receivables
Partner with attorneys and practice group leaders to implement effective collection strategies
Analyze aging reports and proactively address delinquent accounts
Establish and maintain a disciplined collections process across the firm
Evaluate and redesign billing and collections workflows to increase efficiency and scalability
Identify root causes of delays, write-offs, and billing issues, and implement corrective actions
Drive adoption of best practices across time entry, billing, and collections processes
Leverage technology and automation to streamline operations and reduce manual effort
Oversee all e-billing system activity, including setup, submissions, appeals, and troubleshooting
Ensure compliance with client-specific billing requirements, including formats, approvals, and budgets
Serve as the firm’s subject matter expert for Aderant billing and accounts receivable functionality
Maintain strong working knowledge of major e-billing platforms and evolving industry standards
Manage, mentor, and develop a team of billing and collections professionals
Foster a collaborative, accountable, and service-oriented culture
Set clear performance expectations and provide ongoing coaching and feedback
Ensure appropriate staffing and resource allocation to meet firm demands
Provide regular reporting and actionable insights to firm leadership on billing and collections performance
Identify trends, risks, and opportunities impacting revenue realization
Partner with firm leadership to develop strategies to reduce accounts receivable and improve cash flow
Support firmwide financial initiatives and revenue goals