Billing and Collections Specialist

Four Seasons, The Care You Trust•Hendersonville, NC

1d•Onsite

About The Position

This position is responsible for the accurate, timely and effective collection of all hospice and palliative patient accounts. Duties will also include data entry needs of the Billing Department while demonstrating excellent customer service with both internal and external customers. The Specialist must exhibit the technical competency, work ethic, attitude, discipline and communications skills required by Four Seasons to attain specified monthly, quarterly and fiscal year goals, and to work as part of a cohesive Billing Team.

Requirements

Knowledge of HIPAA privacy policies
Excellent organization skills
Excellent written, oral, and collaborative communication skills
Excellent interpersonal skills
Excellent attention to detail and accuracy
Proficient in MS Office: Outlook, Word, Excel, etc.
Ability to work independently with minimum supervision
Ability to work under pressure to meet deadlines
Ability to take initiative and utilize innovative techniques
Ability to interact with various departments throughout the organization
Ability to participate as a team player
Ability to plan, prioritize and coordinate daily tasks
Honor, exhibit and respect the organizational values of: Compassion, Balance, Respect, Integrity, Teamwork, and Excellence
Perform other duties as requested by Billing Manager
Associate’s degree in Healthcare, Business, or equivalent experience in a related field
Experience with Medicare Part A & B billing, Private Insurance, Private Pay preferred
Experience with computerized medical billing systems; Suncoast and/or Carecloud experience preferred

Nice To Haves

Continuing education or professional development related to healthcare billing and administration, preferred
Certified Professional Coder, preferred

Responsibilities

Process Palliative Care patient statements
Perform Palliative Care cash posting
Assist Billing Team with tasks/responsibilities during times of high volume and cover areas needed while others are on PTO
Communicate effectively with Billing Team members and other department staff members related to billing needs
Serve as a resource and respond to patient accounting and billing questions from patients, responsible parties, staff, and all reimbursement sources
Assist with Tracker Auditing
Maintain adequate documentation related to patient account data
Verify benefits and completes patient eligibility, as needed
Billing of all claims for hospice and palliative care services to Medicare, Medicaid, Private Insurance and Private Pay using practice management system and other billing software tools as needed
Post payments and adjustments into patient accounts software as needed
Demonstrate excellent communications and customer service skills with patients, families, staff & vendors
Adhere to confidentiality regarding patients, families, staff and the organization
Other duties as assigned

Benefits

Competitive Salaries, Reviewed Annually
Annual Operational Performance Bonus Opportunities
$0 Employee Premiums on Medical Insurance
Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
Medical & Dental Insurance Benefits First of the Month after Hire
403B Retirement Plan with Employer Match
Generous Paid Time Off Package: 20+ Days of PTO Per Year
Up to 6 Paid Holidays
Employer Paid STD, LTD, & Life Insurance
Employer Paid Teletherapy & Telemedicine Coverage
Health & Dependent Care Flexible Spending Accounts
A Robust Employee Wellness Program
Up to $3k in Tuition Reimbursement Each Year