Director of Beverage (65797)
About The Position
The Director of Beverage provides strategic and operational leadership for beverage service and bar programs across Catawba Two Kings Casino. The role oversees all non-restaurant beverage outlets and the casino beverage server program, including casino floor beverage service for a gaming floor with 4,200 slot machines and 120 table games; casino and walk-up bars; the Entertainment Bar; Hotel Lobby/Sky Bar; VIP Players' Lounge; and Grab & Go coffee operations. Seated restaurant bars at the Steakhouse, Italian Restaurant, Café, and Sports Bar are excluded and report through their respective General Managers. The Director develops the property's beverage vision, programs, menus, service standards, systems, and team culture for a 24/7 casino-resort environment. The role leads three Beverage Shift Managers and a large hourly beverage team. The VIP Players' Lounge is a key area of ownership and requires an elevated beverage experience for high-limit guests. The position manages beverage budgets and operations, including COGS, labor, inventory, pour cost, requisitions, vendors, facilities, and compliance. It reports regular financial recaps to the Director/VP of F&B and works with casino and restaurant leadership on service and program consistency.
Requirements
- At least 6 years of beverage management experience, including at least 3 years in a leadership role overseeing multiple outlets in a casino, resort, or large-scale entertainment venue.
- Deep knowledge of cocktail programs, spirits curation, wine, and bar operations across multiple service styles.
- Must hold ServSafe Food Handler and ServSafe Alcohol Certification before starting the position.
- Must be able to obtain and maintain a valid Catawba Gaming License.
- Must adhere to Catawba Gaming Commission regulations, company policies, and procedures.
- Must be able to work flexible schedules, including nights, weekends, and holidays.
- Must be at least 21 years of age.
- Must meet casino employment and background check requirements.
- Ability to stand and walk for extended periods on the casino floor and in bar environments.
- Ability to lift up to 50 lbs.
Nice To Haves
- Demonstrated experience managing a large casino beverage server program.
- Experience with Smart Bar, Agilysys InfoGenesis, IGfly, or equivalent casino POS and beverage systems.
Responsibilities
- Provide strategic and operational leadership for all non-restaurant beverage outlets and the casino beverage server program.
- Develop and maintain the property beverage philosophy, cocktail programs, bar menus, and signature drink offerings across bars and the casino floor.
- Lead cocktail recipe development, syrup production programs, and ingredient procurement for artisan bar outlets.
- Collaborate with restaurant General Managers on shared beverage training and property-wide drink program consistency.
- Own and elevate the VIP Players' Lounge beverage experience, including ultra-premium spirits curation, signature cocktails, hors d'oeuvres service coordination, and white-glove service standards.
- Oversee casino beverage server operations across five service bars, including handheld ordering, the Smart Bar cocktail system, and other market free beverage services.
- Develop and maintain beverage-server station coverage models across three daily shift windows based on gaming floor density.
- Develop and manage the BPOD (Beverages Per Occupied Device) measurement model as a KPI for team performance and scheduling.
- Partner with Casino Operations and Gaming leadership to align beverage service with guest experience standards and complimentary beverage programs.
- Lead and develop three Beverage Shift Managers, setting performance expectations, training protocols, and shift accountability systems.
- Lead hiring, onboarding, and ongoing training for bartenders, barbacks, beverage servers, and Beverage Shift Managers.
- Manage beverage budgets, COGS, labor, and variance reporting; present regular financial recaps to the Director/VP of F&B.
- Oversee bar inventory, pour cost, liquor requisition, and vendor partnerships across all outlets.
- Ensure compliance with responsible beverage service requirements, the Dram Shop Act, and Tribal ABC laws.
- Maintain bar facility standards, equipment servicing, and bar maintenance request management.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
