CCBHC Director of Behavioral Health and Substance Use Services

Easterseals PORT Health•Wilmington, NC

8d•$85,000 - $115,000•Hybrid

About The Position

At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities. We are seeking a dynamic and passionate Full-Time Director for our Certified Community Behavioral Health Clinics (CCBHC) to lead, mentor, and empower our CCBHC Teams. This position will service the Eastern North Carolina areas. Schedule: Primary work hours are Monday – Friday, 8:00 a.m. – 5:00 p.m., with additional flexibility as needed to support program operations. Position Summary: The Director, Certified Community Behavioral Health Clinic (CCBHC) leads the implementation, operations, and compliance of the CCBHC program. This role oversees certification, quality improvement, performance monitoring, community partnerships, and cross-department coordination to ensure integrated, person-centered behavioral health services that meet all CCBHC, state, federal, and payer requirements along with monitoring patient, family, and stakeholder feedback and support improvement initiatives based on findings.

Requirements

Master's degree in Social Work, Counseling, Psychology, Public Health, Healthcare Administration, Human Services, or related field.
Licensed or provisionally licensed behavioral health professional preferred.
Five (5) years of progressive leadership experience in behavioral health, healthcare, integrated care, or human services.
Three (3) years of management experience with responsibility for operations, compliance, quality improvement, budgeting, and staff leadership.
Experience with regulatory compliance, quality improvement, and program implementation.
Experience with Medicaid-funded services and behavioral health systems.
Must have a valid, unrestricted, state appropriate driver’s license for the State of North Carolina and personal vehicle insurance.

Nice To Haves

Experience leading, implementing, or supporting a Certified Community Behavioral Health Clinic (CCBHC).
Experience with North Carolina behavioral health systems and Medicaid programs.
Knowledge of PPS-2 reimbursement methodologies, quality incentive programs, and cost reporting.
Experience managing state or federal grant-funded programs.

Responsibilities

Lead the implementation, operation, certification, and recertification activities of the CCBHC program.
Coordinate day-to-day CCBHC activities to ensure alignment with federal, state, and payer requirements.
Monitor alignment to the CCBHC Model of Care and support implementation of integrated and person-centered service delivery practices.
Track implementation milestones, project plans, and operational performance metrics.
Coordinate across departments to ensure availability of all required CCBHC services.
Assist with workforce planning, onboarding, training, and competency development related to CCBHC requirements.
Ensure ongoing compliance with CCBHC standards, grant requirements, payer requirements, and applicable regulations.
Oversee collection, monitoring, and reporting of required CCBHC quality and performance measures.
Support Quality Bonus Payment (QBP) initiatives and other performance improvement activities.
Coordinate readiness activities for certification reviews, audits, and site visits.
Monitor patient and family feedback and support improvement initiatives based on findings.
Monitor program performance through analysis of operational, quality, and service utilization data.
Collaborate with internal teams to ensure accurate and timely submission of required data and performance reports.
Utilize data to identify opportunities for operational improvements and enhanced service delivery.
Assist with PPS-2 reporting, reconciliation, and documentation processes as applicable.
Foster collaboration among clinical, operational, and administrative teams.
Develop and maintain relationships with community providers, referral sources, healthcare organizations, schools, and other stakeholders.
Assist in establishing and maintaining agreements necessary to meet CCBHC service requirements.
Serve as a liaison with state agencies, payers, community partners, and funding organizations regarding CCBHC activities.