Director of Association Solutions

Engagifii • Atlanta, GA

2d • Hybrid

About The Position

Engagifii is seeking a Director of Association Solutions to serve as a trusted advisor to association leaders evaluating organizational growth, operational modernization, member engagement strategies, and technology transformation initiatives. This role is designed for professionals who understand the association industry, having worked within associations, nonprofits, membership organizations, and related industries. Instead of managing operations for a single organization, this role offers the opportunity to work with executive leaders from associations nationwide, guiding important organizational decisions and building long-term industry relationships. This is a strategic, relationship-driven role focused on building deep partnerships with current and prospective customer associations through high-quality service delivered with intention and ethics. Success relies on credibility, professionalism, emotional intelligence, strategic thinking, and the ability to guide thoughtful organizational conversations. The Director of Association Solutions is the primary relationship owner for prospective customers throughout the evaluation and decision-making process, focusing on helping association leaders identify operational challenges, evaluate strategic opportunities, and understand how technology can improve organizational effectiveness, member engagement, communication, advocacy, and long-term growth. This role involves leading discovery conversations, guiding stakeholder alignment, managing relationships across multiple departments and leadership levels, and helping organizations navigate complex decisions. The role partners closely with Engagifii’s internal solution and product experts for platform demonstrations and technical discussions. Additionally, the role serves as a visible representative of Engagifii within the association industry through participation in conferences, webinars, executive discussions, and educational events, contributing thought leadership on topics impacting associations. The Director is expected to build trusted relationships and position Engagifii as a strategic partner through educational conversations, industry involvement, and peer-to-peer leadership. This is a highly collaborative role requiring strong communication skills, organizational discipline, executive presence, and the ability to proactively guide conversations and decision-making processes.

Requirements

• 5+ years of professional experience within associations, nonprofits, membership organizations, consulting, client management, partnerships, or relationship-driven business roles
• Experience working with executive leadership, boards, committees, or complex stakeholder environments
• Strong written and verbal communication skills
• Strong organizational and follow-through skills
• Ability to manage multiple ongoing conversations, priorities, and relationships simultaneously
• Comfort leading strategic and consultative conversations
• Experience influencing organizational decisions or leading operational initiatives is strongly preferred
• Experience with association technology, membership systems, events, advocacy, or organizational operations is strongly preferred
• Prior software sales experience is helpful but not required.

Nice To Haves

• Professional associations
• Trade associations
• Membership organizations
• Nonprofits
• Government affairs organizations
• Chambers of commerce
• Credentialing or professional development organizations
• Association management companies
• Director of Membership
• Director of Operations
• Executive Director
• Association Manager
• Director of Government Affairs
• Member Engagement Leader
• Events or Meetings Director
• Communications Director
• Education or Credentialing Manager
• Client Success or Relationship Management roles serving associations

Responsibilities

• Build relationships with association executives and organizational leaders across the country
• Lead strategic discovery conversations focused on operational challenges, organizational goals, and member engagement priorities
• Serve as the primary advisor and relationship owner throughout the evaluation and decision-making process
• Help associations evaluate opportunities to improve operations, communication, advocacy, education, events, membership, and overall organizational effectiveness
• Guide executive-level conversations around organizational strategy, modernization, operational efficiency, and long-term growth
• Build credibility with Executive Directors, CEOs, COOs, membership leaders, government affairs teams, operations staff, and other stakeholders
• Coordinate and manage complex multi-stakeholder conversations and decision-making processes
• Identify champions, decision-makers, influencers, and potential barriers while helping organizations build internal alignment
• Maintain organized follow-up, clear next steps, and consistent communication throughout the engagement process
• Partner closely with internal Solutions Consultants and product experts who lead demonstrations and technical discussions
• Collaborate with marketing, customer success, leadership, and product teams to ensure strong prospect experiences and successful transitions
• Represent Engagifii at industry conferences, events, webinars, and association meetings
• Develop trusted relationships throughout the association industry
• Proactively manage opportunities from initial conversations through final decisions and contract execution
• Maintain accurate pipeline, forecasting, and relationship information within CRM systems
• Contribute thought leadership, industry insights, and strategic perspective to conversations with prospects and customers

Benefits

• Unlimited Paid Time Off (PTO) and paid company holidays
• 401(k) Retirement Plan with an automatic 3% employer-paid safe harbor contribution (100% vested)
• Medical, Dental, and Vision Insurance with coverage options for employees and eligible dependents
• Employee Assistance Program (EAP) through Optum, offering confidential mental health, legal, financial, and work-life support
• Employer-paid Life and Accidental Death & Dismemberment (AD&D) Insurance
• Short-term and long-term disability coverage options
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Wellbeing, caregiving, and financial wellness resources
• Professional development and training opportunities
• Small, collaborative team culture
• High-impact role with direct influence on customer outcomes and product direction

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed