Director of Assisted Living/Memory Care

Covenant Living • Santa Barbara, CA

2d • $85,715 - $122,720

About The Position

The Director of Assisted Living directs the daily operations and census development of the Assisted Living facility. The role coordinates admissions, discharges, and resident move-ins, and works with the AL Clinical Coordinator and Healthcare Administrator to ensure care and services meet program criteria. The Director manages Assisted Living staff and is responsible for activity and dementia-care programming, as well as entering admission, transfer, and discharge data into the Vision electronic record.

The position oversees staffing and payroll, supports marketing and admissions, monitors budgets and financial outcomes, and coordinates resident and family engagement. The Director also promotes resident safety, privacy, and satisfaction; supports volunteers and staff education; and participates in management committees and risk-management activities. The role calls for compassion, sound judgment, organization, initiative, and the ability to work independently while maintaining positive relationships with residents, families, visitors, and coworkers.

Requirements

• College degree with education in gerontology, dementia care, recreation therapy, or equivalent professional experience.
• At least two years of experience in assisted living or geriatric activity programming.
• At least one year of marketing experience.
• Genuine compassion for older adults, a friendly personality, good customer service, and the ability to interact pleasantly and professionally with residents and families.
• Ability to assess problems and plan and evaluate solutions related to staff management and resident needs.
• Understanding, patience, and tact in dealing with people.
• Strong organization, initiative, and ability to work with limited direction, plan and carry out responsibilities, and organize one's own schedule and duties.
• Ability to maintain confidentiality and exercise good judgment.
• Attention to detail, accuracy, and organizational skills.
• Ability to work under pressure and independently, and to arrange work schedules for oneself and others to meet objectives and deadlines.
• Good judgment in determining resident needs and maintaining care delivery in accordance with recognized standards.
• Ability to understand and follow regulatory and corporate policies concerning confidential resident medical and personal information.
• Ability to work within standard policies and procedures; dependability, strong interpersonal skills, flexibility, and ability to establish positive, trusting relationships.

Nice To Haves

• Knowledge and experience in assisted living or long-term care.
• RN or LVN license strongly preferred.

Responsibilities

• Understand the Assisted Living program statement and HFA regulations.
• Interview, hire, orient, train, schedule, monitor, evaluate, discipline, and terminate Assisted Living staff in consultation with the Healthcare Administrator and Human Resources Director.
• Support and develop the AL Clinical Manager and establish annual goals and workflow.
• Coordinate new resident move-ins and orientation.
• Support admissions through tours and follow-up calls to inquiries.
• Coordinate completion of the LifeConnect Mini-Profile by the AL Clinical Coordinator to establish service-level pricing, and accurately communicate options to residents.
• Plan, direct, and facilitate marketing events for the Assisted Living facility.
• Conduct outside sales calls to generate inquiries.
• Monitor budget compliance and financial outcomes, including labor and operational expenses and accounts receivable resolution.
• Oversee payroll and related approvals.
• Ensure Assisted Living facility and model rooms are ready for tours.
• Plan, direct, and facilitate activity programming, including dementia care, based on current best practices and resident preferences.
• Supervise the production and content of the monthly Assisted Living newsletter.
• Organize trips and outings, arrange transportation, and obtain qualified volunteers.
• Provide opportunities for residents to attend religious services of their preference, including arranging worship at the facility or coordinating attendance outside the facility.
• Assist with selecting and training volunteers in appropriate interactions with residents, and supervise volunteers.
• Track activity participation and monitor resident and family satisfaction through documentation and customer-service surveys.
• Promote resident safety and security through proper equipment and safety-device use and adherence to fire, safety, and disaster procedures.
• Direct concerns and complaints to the AL Clinical Coordinator and refer family members to appropriate channels.
• Protect resident privacy and confidentiality and respect residents' rights to participate in activities.
• Participate in ongoing in-service education, including training campus staff in dementia care.
• Serve on management committees as assigned or requested.
• Support risk management and safety compliance, including occurrence reporting, investigation, and root-cause analysis.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid group term life and disability insurance.
• Paid time off and six paid holidays.
• 403(b) plan with a 3% employer match.
• Fitness center use at most facilities.
• Voluntary life and AD&D coverage.
• Tuition assistance and scholarships.
• Employee assistance program.
• Legal services, home and auto insurance, and a discount purchasing program.
• Pet insurance.
• Eligibility for an annual incentive bonus based on individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director