Director of Artificial Intelligence & Innovation Milford, Ohio

JEFF WYLER AUTOMOTIVE FAMILY•Milford, OH

5d•Onsite

About The Position

Jeff Wyler Automotive Family is seeking a technology leader to shape the organization’s future through artificial intelligence. This is not a traditional IT leadership role. The Director will lead AI strategy, evaluate emerging technologies, develop and implement AI solutions, and establish an AI function to support continued organizational growth. The position offers the opportunity to build AI capabilities from the ground up with executive support and organizational resources. The Director will work closely with executive leadership to set priorities and recommend technology investments, and will guide the development and deployment of AI across business areas including sales, service, customer experience, marketing, finance, human resources, and dealership operations. The role includes establishing the technical resources, infrastructure, standards, and team needed to achieve the organization’s AI objectives.

Requirements

Significant professional experience in artificial intelligence, machine learning, software engineering, or related technology disciplines.
Demonstrated success developing and deploying AI solutions in a production business environment.
Strong technical understanding of large language models, generative AI, AI agents, machine learning, natural language processing, and intelligent automation.
Experience with AI application development, APIs, enterprise integrations, and cloud technologies.
Proven ability to translate complex technical capabilities into practical business solutions.
Experience leading technical teams, managing complex projects, and influencing executive leadership.
Strong understanding of emerging AI technologies, industry developments, and the competitive technology landscape.
Ability to evaluate commercial AI platforms and direct development of proprietary solutions.
Exceptional strategic thinking, problem-solving, communication, and leadership skills.

Nice To Haves

Experience designing, implementing, or integrating conversational AI and voice automation technologies.
Bachelor’s degree in Computer Science, Engineering, Artificial Intelligence, or a related field; equivalent demonstrated technical expertise and accomplishments will be considered.
Automotive industry experience.
Successful application of AI technologies to transform customer experiences, business operations, or enterprise processes.

Responsibilities

Develop and execute a comprehensive AI strategy aligned with organizational objectives.
Identify opportunities to use AI across sales, service, customer experience, marketing, finance, human resources, and dealership operations.
Monitor developments in artificial intelligence and evaluate emerging technologies for potential business applications.
Partner with executive leadership to establish priorities, recommend investments, and drive innovation.
Lead the design, development, integration, and deployment of AI solutions across the organization.
Develop and implement AI-powered customer communication systems, including intelligent voice agents for calls, inquiries, appointment scheduling, and customer interactions.
Evaluate AI platforms and determine whether to purchase, customize, integrate, or develop proprietary solutions.
Identify opportunities to automate business processes, improve operational efficiency, and enhance customer engagement.
Integrate AI capabilities with enterprise systems, customer relationship management platforms, and dealership technologies.
Establish standards for AI performance, reliability, data security, privacy, and responsible implementation.
Establish and lead the organization’s artificial intelligence function.
Determine the technical resources, talent, and infrastructure needed to support AI objectives.
Recruit, develop, and lead AI engineers, developers, and other technical specialists as business needs evolve.
Collaborate with business leaders to identify challenges and implement practical solutions.
Establish measurable performance indicators to evaluate AI initiatives’ effectiveness and financial impact.
Promote a culture of innovation, experimentation, and continuous improvement.