Director of Artificial Intelligence & Innovation Milford, Ohio

Jeff Wyler Automotive Family•Milford, OH

4d•Onsite

About The Position

Jeff Wyler Automotive Family is seeking a technology leader to shape the organization’s future through artificial intelligence. This is not a traditional IT leadership role; the Director will identify AI opportunities, develop solutions, and build organizational capabilities to turn emerging technology into meaningful business results. The Director will lead AI strategy, evaluate emerging technologies, and oversee the development and implementation of AI solutions. The role includes establishing an AI function from the ground up, with executive support and organizational resources to contribute to the company’s growth and technological transformation. The position will work closely with executive leadership and business leaders to set priorities, guide technology investments, build a team, and deploy AI across areas including sales, service, customer experience, marketing, finance, human resources, and dealership operations.

Requirements

Significant professional experience in artificial intelligence, machine learning, software engineering, or related technology disciplines.
Demonstrated success developing and deploying AI solutions in a production business environment.
Strong technical understanding of large language models, generative AI, AI agents, machine learning, natural language processing, and intelligent automation.
Experience with AI application development, APIs, enterprise integrations, and cloud technologies.
Proven ability to translate complex technical capabilities into practical business solutions.
Experience leading technical teams, managing complex projects, and influencing executive leadership.
Strong understanding of emerging AI technologies, industry developments, and the competitive technology landscape.
Ability to evaluate commercial AI platforms and direct the development of proprietary solutions.
Exceptional strategic thinking, problem-solving, communication, and leadership skills.

Nice To Haves

Experience designing, implementing, or integrating conversational AI and voice automation technologies.
Bachelor’s degree in Computer Science, Engineering, Artificial Intelligence, or a related field; equivalent demonstrated technical expertise and accomplishments will be considered.
Automotive industry experience.
Experience applying AI technologies to transform customer experiences, business operations, or enterprise processes.

Responsibilities

Develop and execute an AI strategy aligned with organizational objectives.
Identify opportunities to use AI across sales, service, customer experience, marketing, finance, human resources, and dealership operations.
Monitor developments in artificial intelligence and evaluate emerging technologies for potential business applications.
Partner with executive leadership to establish priorities, recommend investments, and drive organizational innovation.
Lead the design, development, integration, and deployment of AI solutions.
Develop and implement AI-powered customer communication systems, including intelligent voice agents for calls, inquiries, appointment scheduling, and customer interactions.
Evaluate AI platforms and determine whether to purchase, customize, integrate, or develop solutions.
Identify opportunities to automate processes, improve operational efficiency, and enhance customer engagement.
Integrate AI capabilities with enterprise systems, customer relationship management platforms, and dealership technologies.
Establish standards for AI performance, reliability, data security, privacy, and responsible implementation.
Establish and lead the organization’s artificial intelligence function.
Determine the technical resources, talent, and infrastructure needed to support AI objectives.
Recruit, develop, and lead AI engineers, developers, and other technical specialists as business needs evolve.
Collaborate with business leaders to identify challenges and implement practical solutions.
Establish measurable performance indicators to assess AI initiatives’ effectiveness and financial impact.
Promote a culture of innovation, experimentation, and continuous improvement.