Director of Arena Operations

MGM Resorts International

2d • Onsite

About The Position

The Director of Arena Operations provides leadership, direction, and management for all departments related to the operation of live events, event day services special event operations, and all operational services provided by The Grand Garden Arena. The Director of Arena Operations ensures all activities performed within the reporting departments are in accordance with the company's business objectives, budget guidelines, mission statement, and core service standards. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures.

Requirements

• 4+ Years of Prior Relevant Experience Special Events, Production, Entertainment, Sales, Catering, or a related field Required
• 4+ Years of Prior Relevant Experience Working experience in a similar event company setting
• Bachelor's Degree
• Ability to effectively lead and mentor a team
• Demonstrated ability to maintain strong relationships with internal and external stakeholders
• Ability to motivate the team towards a common goal; comfortable working in an environment where the success of the business is based on team effort
• Strong interpersonal and effective listening skills
• Excellent customer service skills
• Ability to communicate effectively in English, in both written and oral forms

Responsibilities

• Supports the Executive Director/General Manager, Corporate Entertainment team, and property Senior Leadership in the development and implementation of the strategic plan and vision for The Grand Garden Arena consistent with MGM Resort International objectives
• Provides leadership in the development and monitoring of division operations, fiscal budgets, and marketing strategies to produce both short-term and long-term profitability for The Grand Garden Arena.
• Provide oversight of all operational services related to venue operation. This may include handling advancement of events with touring production personnel for concerts, televised events, sporting events, and any other public events in the arena
• Provides leadership and direction to ensure all events are produced in an efficient and timely manner while ensuring procedures are in place to maintain security, safety and enjoyment of clients, guests, and employees on a daily and event basis
• Directs Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements, and collective bargaining agreements
• Prepares monthly/annual departmental budget/forecast; provides supporting documentation for senior management review, when necessary.
• Monitors departmental expenditures, prepares justification for budget variations, and projects increases for new projects
• Provides input into the execution and development, implementation, and measurement of guest service standards within assigned department(s), consistent with the company's core service standards and brand attributes
• Collaborates with property management for all Grand Garden Arena events to ensure guest satisfaction for arrival and departure experience, safety, and awareness of property outlets
• Liaison and provide direction to all outsourced vendor partners to include merchandise, concession, security, and guest service staffing

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Director