Director of Application Support

Lake Michigan Credit Union • Grand Rapids, MI

2d • Hybrid

About The Position

LMCU is seeking a strategic and innovative Director of Application Support to lead the support, optimization, and strategic direction of enterprise applications that drive business success. This position oversees application support teams, partners with business leaders to align technology solutions with organizational goals, and develops long-term application roadmaps that improve efficiency, scalability, and user experience.

The Director leads and develops the Application Services team and directs the selection, implementation, optimization, and ongoing support of software applications. The role also partners with business units, champions Agile practices, evaluates emerging technologies, manages vendors and budgets, and supports compliance and business continuity planning.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• 8+ years of experience supporting, managing, or implementing enterprise software applications.
• 5+ years of leadership experience overseeing technical teams.
• Experience building strong partnerships with business stakeholders and translating business needs into technical solutions.
• Knowledge of Agile methodologies, application lifecycle management, and technology governance practices.
• Experience with application strategy, roadmap development, and portfolio management.
• Strong analytical, problem-solving, communication, and relationship-building skills.

Nice To Haves

• Experience evaluating and leveraging emerging technologies, including AI and automation.

Responsibilities

• Lead, develop, and mentor the Application Services team, overseeing staffing, performance management, training, and professional development initiatives.
• Direct the selection, implementation, optimization, and ongoing support of software applications to ensure alignment with business goals and operational needs.
• Champion Agile methodologies and iterative delivery practices to improve collaboration, prioritization, responsiveness, and business value.
• Partner with business units to provide application expertise, conduct feasibility assessments, support testing efforts, and guide successful solution implementations.
• Develop and maintain application roadmaps, upgrade schedules, and technology strategies aligned with organizational priorities and future business needs.
• Evaluate emerging technologies, including artificial intelligence and automation, to identify opportunities to enhance operational efficiency and user experience.
• Monitor application performance, drive continuous improvement, and ensure timely resolution of application issues and service disruptions.
• Manage vendor relationships, departmental budgets, compliance requirements, and business continuity planning to support reliable and effective application services.

Benefits

• Weekly pay
• Retirement savings options
• Comprehensive health coverage including medical with prescription coverage, dental, and vision
• HSA match
• Paid parental leave
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director