Director of Alumni Outreach, Engagement & Technology Support

Meadows of Wickenburg Inc•Phoenix, AZ

15d•Onsite

About The Position

The Director of Alumni Outreach, Engagement & Technology Support develops and implements a comprehensive alumni engagement program that provides long-term support, encourages participation in events and programs, and creates opportunities for alumni to give back. The program is intended to strengthen alumni loyalty, dedication, and support for Meadows Behavioral Healthcare (MBH). The Director uses technology to strengthen alumni engagement and collect post-treatment outcomes that support alumni healing and MBH’s measurement-based care goals. The role requires proficiency in Salesforce and includes serving as a key stakeholder in the new ERP technology platform. Working with Business Development and Marketing, the Director plans and oversees alumni activities in targeted regions nationwide. The Director builds and maintains collaborative relationships with MBH programs and the alumni community, and oversees live, virtual, and retreat-style engagements. The Director and team coordinate with facilities and MOCs to provide coverage for commencement, lectures, and continuing care. The Director represents the alumni team in Senior Leadership meetings and collaborates with leadership on initiatives to increase the company’s visibility in the community, including supporting MBH’s presence in TPAS. As an integrated member of the CCL team, the Director collaborates on events and outreach KPIs, supports alumni seeking to return to treatment, and provides hands-on support at regional events. This position is based at MBH’s 7th Street Corporate Offices in Phoenix, Arizona. The job frequently requires travel and attendance at evening or weekend activities, meetings, events, seminars, and workshops. The position is designated safety sensitive. Following an offer and before starting work, applicants must pass a substance abuse screen; the company does not employ medical marijuana cardholders.

Requirements

Successful experience in alumni relations, with a work history demonstrating creative productivity.
Strong verbal and written communication skills.
Excellent interpersonal skills.
Demonstrated ability to motivate volunteers.
Ability to develop knowledge of, respect for, and skills to engage with people from other cultures or backgrounds.
Ability to collaborate and resolve conflict.
Ability to travel frequently and attend evening and/or weekend activities, meetings, events, seminars, and workshops.
Pass a substance abuse screen following an offer of employment and before reporting to work.

Nice To Haves

Public speaking skills.
Computer literacy, particularly in word processing and database use.
Proficiency in Salesforce is expected for leveraging the platform to maximize engagement.

Responsibilities

Provide vision, leadership, and oversight for strategic business plans based on each program, and execute MBH’s vision and strategies related to alumni engagement.
Engage alumni through consistent, positive communication using electronic and print channels, customer service, volunteerism, service, personal and professional development opportunities, events, and programs.
Manage alumni and patient engagement plans to build lifelong connections and continued engagement with and support for the MBH brand.
Develop and execute plans and activities for alumni groups, develop strategies for the success of each MBH campus, and support campus AMA Blocking, events, and activities.
Organize outreach campaigns, coordinate events, and manage budgeting.
Keep alumni records current to help locate and connect with alumni.
Build alumni events in the online event system, including registration payment and confirmation emails.
Maintain the alumni event email schedule and prepare and send event notices and follow-up reminders.
Develop and implement Recovery Month activities on campus for patients and through email, online, and social media engagement for alumni.
Plan and oversee alumni activities in targeted regions nationwide, including live, virtual, and retreat-style engagements.
Work with facilities and MOCs to maintain coverage for commencement, lectures, and continuing care.
Represent the alumni team in Senior Leadership meetings and collaborate on initiatives to increase MBH’s community visibility and presence in TPAS.
Collaborate with the CCL team on events and outreach KPIs, support alumni seeking to return to treatment, and provide hands-on support at regional events.
Remain current through professional reading, developing professional contacts, attending professional development courses, and completing training or courses as directed by the supervisor.