Director of Alumni Outreach, Engagement & Technology Support

Meadows of Wickenburg•Phoenix, AZ

13d

About The Position

The Director of Alumni Outreach, Engagement & Technology Support develops and implements a comprehensive alumni engagement program that provides long-term support, encourages participation in events and programs, and offers opportunities to give back. The program is intended to strengthen alumni loyalty, dedication, and support for Meadows Behavioral Healthcare (MBH). The Director uses technology to strengthen alumni engagement and provide post-treatment outcomes that support alumni healing and MBH’s measurement-based-care goals. The role requires proficiency in Salesforce and includes serving as a key stakeholder in a new ERP technology platform. Working with Business Development and Marketing, the Director plans and oversees alumni activities in targeted regions nationwide, including live, virtual, and retreat-style engagements. The Director builds and maintains collaborative relationships with MBH programs and the alumni community, and works with facilities and MOCs to maintain coverage for commencement, lectures, and continuing care. The Director represents the alumni team in Senior Leadership meetings, partners with leadership on initiatives that increase the company’s visibility in the surrounding community, and supports and builds MBH’s presence in TPAS. As an integrated member of the CCL team, the Director collaborates on events and outreach KPIs, supports alumni seeking to return to treatment, and provides hands-on support at regional events. The role provides vision, leadership, and oversight for strategic business plans based on each program and executes MBH’s alumni engagement strategies. It includes engaging alumni through consistent communication, customer service, volunteerism, service, personal and professional development, events, and programs; managing alumni and patient engagement plans; developing activities for alumni groups and strategies for each MBH campus; organizing outreach campaigns, events, and budgets; and ensuring alumni records remain current. The Director also builds alumni events in an online event system, manages event email schedules and communications, and develops Recovery Month activities for campus patients and alumni through email, online, and social media engagement. The position frequently requires travel and attendance at evening or weekend activities, meetings, events, seminars, and workshops. The employer states that all positions are safety-sensitive and that applicants must pass a substance abuse screen after an offer and before reporting to work.

Requirements

Successful experience in alumni relations, including a work history demonstrating creative productivity.
Strong verbal and written communication skills.
Excellent interpersonal skills.
Demonstrated ability to motivate volunteers.
Ability to develop knowledge of, respect for, and skills to engage with people of other cultures or backgrounds.
Ability to collaborate and resolve conflict.
Proficiency in Salesforce.
Frequent travel and attendance at evening and/or weekend activities, meetings, events, seminars, and workshops.
Pass a substance abuse screen after an offer of employment and before reporting to work.

Nice To Haves

Public speaking skills are preferred.
Computer literacy, particularly in word processing and using databases, is preferred.

Responsibilities

Provide vision, leadership, and oversight for strategic business plans based on each program and execute MBH’s alumni engagement strategies.
Engage alumni through consistent, positive communication, customer service, volunteerism, service, personal and professional development, events, and programs.
Manage alumni and patient engagement plans to build lifelong connections and continued engagement with and support for the MBH brand.
Develop and execute plans and activities for alumni groups and strategies for each MBH campus, including support for AMA Blocking, events, and activities.
Organize outreach campaigns, coordinate events, and manage budgeting.
Keep alumni records current to support locating and connecting with alumni.
Build alumni events in an online event system, including registration payment and confirmation emails.
Maintain alumni event email schedules and prepare and send initial event notices and follow-up reminders.
Develop and implement Recovery Month activities on campus for patients and through email, online, and social media engagement for alumni.
Use technology and Salesforce to strengthen alumni engagement and provide post-treatment outcomes; serve as a key stakeholder in the new ERP technology platform.
Plan and oversee alumni activities in targeted regions nationwide in collaboration with Business Development and Marketing.
Develop, strengthen, and maintain collaborative relationships with MBH programs and the alumni community.
Work with facilities and MOCs to maintain coverage for commencement, lectures, and continuing care.
Represent the alumni team in Senior Leadership meetings and partner with leadership on initiatives to increase company visibility in the surrounding community.
Support and build MBH’s presence in TPAS.
Collaborate with the CCL team on events and outreach KPIs, support alumni seeking to return to treatment, and provide hands-on regional event support.
Maintain professional competence through reading, professional contacts, professional development courses, and training as directed by the supervisor.