Assistant Director, Alumni Engagement

The Ohio State University•Columbus, OH

1d•$56,300 - $60,000•Onsite

About The Position

The Assistant Director, Alumni Engagement is part of The Ohio State University’s Office of Undergraduate Admissions and supports outreach and recruitment efforts for targeted populations, including alumni and parents. The role reports to the Associate Director of Outreach and Recruitment and is based in the Student Academic Services Building. It works closely with an Outreach and Recruitment team of approximately 30 full-time staff and the broader Undergraduate Admissions team of 55. The work is cyclical, with peak seasons typically August through May. Work hours are generally Monday through Friday, with early morning, evening, and weekend hours required at various times, including for outreach and recruitment programs. The Assistant Director develops and implements alumni engagement strategies and plans, creates and assesses in-person and virtual events, recruits and manages alumni volunteers, and oversees volunteer training. The role creates and maintains digital communications and training media, builds relationships with alumni, donors, campus and external partners, and serves as a point of contact for University Advancement and the Alumni Association. It also manages donor-hosted admissions events, coordinates event materials, evaluates programming, uses data to inform outreach and recruitment, manages designated operational budgets, and helps establish officewide policies and best practices for alumni engagement and donor-hosted programs. The position also uses admissions and advancement technologies and databases to maintain accurate records and workflows. Additional duties include responding to inquiries about admissions, presenting to groups, resolving problems, reviewing applications and making admissions recommendations through holistic review, assisting with recruitment events, serving on committees, and completing special assignments. Select programs may require on-site travel.

Requirements

Bachelor’s degree in an appropriate field.
At least 4 years of relevant experience.
Demonstrated ability to collaborate and resolve conflicts.
Experience with program planning and implementation.
Excellent oral, written, and interpersonal communication skills.
Availability for required early morning, evening, and weekend hours.

Nice To Haves

4–8 years of relevant experience preferred.
Advanced degree in a relevant field desirable.
Professional experience at a college or university in recruitment.
Experience in undergraduate admissions at a large university.
Demonstrated knowledge of data interpretation.
Knowledge of CRM and other recruitment technology platforms.

Responsibilities

Build, implement, and assess strategies, plans, and activities for alumni engagement and outreach and recruitment of targeted populations, including alumni and parents.
Develop, plan, implement, and assess in-person and virtual events and programs for alumni and office partners.
Recruit and manage alumni volunteers and oversee volunteer training programs and materials.
Create, edit, and maintain digital communications and training media for alumni recruiters.
Develop and implement short- and long-term engagement plans.
Build relationships with external and campus partners and serve as a point of contact for University Advancement and the Alumni Association.
Build one-on-one relationships and foster connections with alumni and donors.
Represent Ohio State at select outreach activities.
Manage donor-hosted admissions events in coordination with Advancement partners, including identifying hosts, coordinating and implementing events, and attending select programs on site.
Coordinate event and outreach materials in web, print, and electronic formats.
Evaluate events and programs and use assessment findings to initiate improvements.
Collaborate with Undergraduate Admissions colleagues to use data to understand populations and guide outreach and recruitment efforts.
Participate in and provide oversight for developing, implementing, and evaluating new outreach and recruitment efforts with internal and external partners.
Manage operational budgets for designated areas.
Represent the Associate Director at designated meetings and programs.
Coordinate the creation and monitoring of officewide policies and best practices for alumni engagement and donor-hosted programs.
Develop and maintain positive relationships with internal and external constituents.
Analyze prospective student data and use EMA, Salesforce CRM, the Student Information System, TAS, and other technologies to enter and validate data and manage electronic workflows.
Counsel and correspond with students, families, university departments, and other stakeholders about admissions policies, procedures, and general information by phone, email, and in person.
Conduct large- and small-group presentations.
Maintain knowledge of university and office areas to direct questions from staff and guests; research and resolve problems.
Review domestic, international, transfer, and special-population applications and make admissions recommendations through holistic review.
Assist with on- and off-campus recruitment events and projects.
Participate in Undergraduate Admissions committees, complete special assignments, and perform other duties as assigned.