Director of Alumni Outreach, Engagement & Technology Support

MEADOWS OF WICKENBURG INC•Phoenix, AZ

15d•Onsite

About The Position

The Director of Alumni Outreach, Engagement & Technology Support develops and implements a comprehensive alumni engagement program that provides long-term support, opportunities to participate in events and programs, and ways to give back. The program is intended to strengthen alumni loyalty, dedication, and support for Meadows Behavioral Healthcare (MBH). The Director uses technology to strengthen alumni engagement and provide post-treatment outcomes that support alumni healing and MBH’s measurement-based-care goals. The role requires proficiency in Salesforce and includes serving as a key stakeholder in a new ERP technology platform. Working with Business Development and Marketing, the Director plans and oversees alumni activities in targeted regions nationwide, including live, virtual, and retreat-style engagements. The Director grows the alumni association through collaborative relationships with MBH programs and the alumni community, and works with facilities and MOCs to maintain coverage for commencements, lectures, and continuing care. The Director represents the alumni team in Senior Leadership meetings, partners with leadership on initiatives to increase MBH’s community visibility, and supports and builds MBH’s presence in TPAS. As an integrated member of the CCL team, the Director collaborates on events and outreach KPIs, supports alumni seeking to return to treatment, and provides hands-on support at regional events. The role frequently requires travel and attendance at evening and/or weekend activities, meetings, events, seminars, and workshops.

Requirements

Successful experience in alumni relations, with a work history demonstrating creative productivity.
Strong verbal and written communication skills.
Excellent interpersonal skills.
Demonstrated ability to motivate volunteers.
Ability to develop knowledge of, respect for, and skills to engage with people of other cultures or backgrounds.
Ability to collaborate and resolve conflict.
The role frequently requires travel and attendance at evening and/or weekend activities, meetings, events, seminars, and workshops.
Applicants must pass a substance abuse screen after an offer of employment and before reporting to work.

Nice To Haves

Public speaking skills.
Computer literacy, particularly in word processing and database use.
Professional development courses and training, as directed by the supervisor.

Responsibilities

Provide vision, leadership, and oversight for strategic business plans based on each program, and execute MBH’s alumni-engagement vision and strategies.
Engage alumni through consistent, positive communication using electronic and print channels, customer service, volunteer opportunities, service, personal and professional development, events, and programs.
Manage alumni and patient engagement plans to build lifelong connections and continued engagement with and support for the MBH brand.
Develop and execute plans and activities for alumni groups, create strategies for each MBH campus, and support campus AMA Blocking, events, and activities.
Organize outreach campaigns, coordinate events, and manage budgeting.
Keep alumni records current to help locate and connect with alumni.
Build alumni events in the online event system, including registration payment and confirmation emails.
Maintain the alumni event email schedule and prepare and send initial event notices and follow-up reminders.
Develop and implement Recovery Month activities on campus for patients and through email, online, and social media engagement for alumni.
Plan and oversee alumni activities in targeted regions nationwide, including live, virtual, and retreat-style engagements.
Develop, strengthen, and maintain collaborative relationships with MBH programs and the alumni community.
Work with facilities and MOCs to maintain coverage for commencement, lectures, and continuing care.
Represent the alumni team in Senior Leadership meetings and partner with leadership on initiatives to increase community visibility.
Support and build MBH’s presence in TPAS.
Collaborate with the CCL team on events and outreach KPIs, support alumni seeking to return to treatment, and provide hands-on support at regional events.
Remain professionally competent through reading, professional contacts, professional development courses, and training as directed by the supervisor.