Director of Agency Management

Fora•New York City, NY

3d•Hybrid

About The Position

Fora is seeking a Director of Agency Management to build and operate Fora's agency business. This new model will support established agencies and focused, specialist agencies operating within Fora. This is a unique opportunity to establish a new line of business from the ground up. The initial focus will be on onboarding agencies to Fora and ensuring their success, which includes owning the onboarding, implementation, and platform adoption for both net-new agencies and Fora teams transitioning into full agencies. This role will also involve building the repeatable strategy and operations behind these processes. Over time, the position will evolve into agency portfolio leadership, where the Director will become the leader that agency General Managers report into, holding accountability for the portfolio's growth and P&L. This is a senior, entrepreneurial, P&L-minded role for an operator with experience in building and leading within the agency world who is eager to build something new. This is a full-time role, with New York or Los Angeles considered, reporting to the Head of Advisor Experience.

Requirements

Demonstrated P&L ownership
Deep experience in the travel-agency or host-agency world—credible with senior agency owners and principals
Strong management and leadership skills, including the ability to recruit, inspire, and develop General Managers and non-traditional talent
Entrepreneurial mindset—comfort with ambiguity, building from scratch, and operating with minimal infrastructure
AI-forward and growth-minded—excited to leverage new tools and technology as a core part of how you work and lead
Ability to work in the U.S.

Nice To Haves

MBA or other advanced degree
Familiarity with the host agency model and how agencies-within-agencies operate
Experience in a high-growth startup or technology-enabled business
An existing network across the travel-agency and supplier community

Responsibilities

Own the onboarding and implementation experience for net-new agencies entering Fora for the first time, and for Fora Advisor teams graduating into full agencies.
Build the SOPs and onboarding playbook that get agencies productive fast, including product and Fora-tool adoption, in collaboration with Sales and the Solutions Architect / ProdOps teams.
Serve as the ongoing account and accountability owner for agencies once they are on the platform.
Define the agency model's positioning and go-to-market in partnership with Sales, and build the repeatable playbook for launching and absorbing new agencies.
Identify and close gaps in training, onboarding, platform tools, supplier partnerships, and community for agencies and their advisors.
Act as a credible, external-facing leader to senior agency principals considering a move to Fora.
Grow into leading Fora's own branded agencies, with General Managers who develop and run them reporting into this role over time.
Stand up new agencies by hiring and overseeing the GM who builds it.
Own the agency portfolio P&L: drive revenue through advisor productivity, client bookings, and supplier relationships across the agencies overseen.
Recruit, coach, and develop GMs; set the standard for how a high-performing agency is run on Fora.
Track and report on agency performance, including advisor activity, booking volume, and business growth.