Director, Client Account Management – Transfer Agency
About The Position
Provides financial product support services with a customer-focused approach. Provides proactive and innovative solutions to customers. Manager of staff leaders for multiple departments, or manager of professionals who work on issues that require in-depth knowledge or specialized skills. Exercises wide-latitude to make decisions to achieve defined goals. Establishes operational objectives and provides strong tactical leadership. Coordinates with senior management or executives on critical cross-departmental or functional issues, removing barriers to operational success. Participates in the development and implementation of company policies. Accountable for the results of one or more departments.
Requirements
- Bachelor’s degree in Finance or related field or equivalent experience
- 10+ years’ experience in Transfer Agency or Investor Services or related field (financial services/fund administration, corporate communications, portfolio management or securities analysis)
- Previous management experience is required
- Strong knowledge of financial services/mutual funds/hedge funds/private equity funds required
- Excellent communication skills, including written, listening and presentation abilities
- Proven ability to work under pressure and meet deadlines
- Strong organizational and relationship building skills
- Willingness to travel domestically 25% to 50%
Responsibilities
- Oversee all operational activities associate with new client onboarding
- Work with internal and external auditors to complete Sarbanes Oxley requests
- Assist and lead departmental initiatives
- Attend and contribute to operational, client and regulatory meetings in order to maintain and improve client service
- Provide coaching, training and leadership as necessary to the Operations team
- Act as an escalation point and problem solver for the team, ensuring action plans are implemented in case of any service issues
- Monitor operational Key Performance Indicators and manage improvement plans
- Develop culture of continuous efficiency improvements resulting in increased capacity
Benefits
- medical, dental, and vision coverage
- a 401(k) plan with company match
- paid time off, holidays, and parental leave
- professional development reimbursement opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Director
