Director of Advertising and Digital Media

Maryland Zoo•Baltimore, MD

4d•Onsite

About The Position

The Director of Advertising and Digital Media oversees the Zoo’s brand presence, including advertising & marketing, the website, social media channels, and email campaigns. Under the direction of the Senior Director, the Director leads multi-channel social and traditional media buys, assesses mid-campaign optimization, and generates detailed analysis in post-campaign reporting. The Director oversees the Digital Media Coordinator, and is responsible for vendor management, billing, and accounting. This position works collaboratively with internal departments to develop campaigns, promotions, and opportunities that drive visitation and increase revenue. Additionally, the Director of Advertising and Digital Media will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Requirements

Bachelor’s degree in marketing, advertising, business, communications, or another related field preferred.
Minimum of four years of direct experience in placing advertisements, omni-channel media planning, execution, and analysis.
Excellent analytical skills.
Google Ads Certification
Familiarity with working under deadlines and writing for varied audiences.
Valid driver’s license.

Nice To Haves

Familiarity with digital content editing tools such as Adobe Premiere.
Familiarity with media buying software
Ability to communicate effectively.
Strong organizational skills.
Excellent writing skills.

Responsibilities

Execute advertising campaigns and develop new promotions and initiatives to drive visitation, generate new revenue, and maximize reach.
Manage all aspects of the Zoo’s traditional and digital advertising, including tactics, placing advertisements, KPI-driven reporting, data synthesis, and billing.
Oversee the Digital Media Coordinator and the Zoo’s digital media content creation, posting, and comment response for social media, online reviews, and interactive content on the website.
Support video and photo content to enhance the Zoo’s engagement.
Ensure accurate representation of the Zoo’s branded voice in all external facing digital communications.
Manage the annual calendar, content, and execution of Zoo email communications.
Manage and improve email capture systems and subscription databases.
Manage website messaging and effectiveness. Monitor site analytics, and conduct critical assessments to analyze return on investment, opportunities for growth and areas for improvement.
Provide relevant data and reports to internal departments on a regular basis.
Contribute to the development, implementation, and facilitation of annual marketing plans.
Act as liaison with Zoo vendors for digital media and website programming and development.
Foster a success oriented and accountable team environment.
Perform other duties as assigned; and, Adhere to all policies and procedures of the Zoo.
Maintain vendor relationships as needed.
Manage the emergency alerts protocol as it relates to the website (i.e. inclement weather response or unexpected closures).
Manage the Zoo’s day-to-day website updates using internal WordPress content management system; maintain overall message, content and activity.
Manage the inventory and maintenance of digital media equipment (video cameras, still cameras etc.).
Manage input of Marketing Department invoices into Financial Edge for approval by the Senior Director of Marketing and Communications.
Allocate staff to assist other departments as needed for cross utilization of skills and manpower.