Director of Admissions - Home Health and Hospice
About The Position
The Director of Admissions is responsible for leading and overseeing the entire patient intake process for both home health and hospice services. This role ensures timely, accurate, and compliant admission workflows while delivering an exceptional experience for patients, families, and referral partners. The Director of Admissions works alongside the intake team and serves as a key liaison between intake, clinical operations, and marketing. This leader drives process improvement, monitors compliance, supports patient advocacy, and actively participates in the intake workflow to ensure operational excellence. This leader is hands-on and also participates in intake, not just supervising.
Requirements
- Strong knowledge of home health and hospice regulations
- Experience with EMR systems and insurance verification processes
- Understanding of Medicare/Medicaid requirements
- Proven ability to build and maintain referral relationships
- Strong leadership, organizational, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Must reside in the Denver Metro Area
Nice To Haves
- RN (Registered Nurse) or LPN (Licensed Practical Nurse)
- Strong background in intake coordination, admissions, or healthcare marketing
Responsibilities
- Supervise and support Intake Coordinators and Lead Intake Coordinator
- Collaborate closely with the clinical admission team (with clinicians reporting to the Director of Clinical Services)
- Provide coaching, training, and performance management for intake staff
- Foster a culture of accountability, efficiency, and patient-centered care
- Actively participate in and support the intake process alongside the team
- Oversee referral intake, insurance verification, and data entry accuracy
- Ensure timely coordination of clinical assessments and admissions
- Maintain smooth and efficient transitions of care for all patients
- Build and maintain relationships with hospital discharge planners, physicians, and community partners
- Serve as a liaison between intake, marketing, and clinical teams
- Support growth through strong referral management and partnership development
- Track and analyze conversion rates for home health and hospice admissions
- Lead census-driven and admission-focused QAPI initiatives
- Report weekly admission and intake performance metrics
- Identify workflow gaps and implement process improvements
- Ensure all intake processes and documentation meet Medicare, Medicaid, state, and accreditation standards
- Monitor compliance risks and implement corrective actions as needed
- Maintain accurate records and ensure proper documentation standards are followed
- Serve as a key point of contact for patients and families during the admissions process
- Provide education on levels of care, services, and patient rights
- Support patient advocacy and ensure a compassionate, seamless onboarding experience
- Track and manage facility contracts
- Monitor trends and risks identified through audits or intake reviews
- Support organizational initiatives related to growth, quality, and compliance
- Manage incoming referrals from hospitals, physicians, and community partners
- Monitors response times on referrals, and provides education, guidelines, and process improvement to ensure targets are being met.
- Verify insurance eligibility, benefit, and obtain required authorizations
- Accurately enter demographic, clinical, and diagnostic information into EMR systems
- Coordinate initial visits (nursing, therapy, aide services)
- Educate patients and families on services and expectations
Benefits
- The compensation range for this position is $90,000 - $110,000.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
